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CodeRED Emergency Notification System

About CodeRED

Durham City Government has instituted the CodeRED® Emergency Notification System - an ultra high-speed telephone communication service for emergency notifications.

This system allows City Emergency Communications officials to telephone either all subscribers or geographically-targeted areas of the City in case of an emergency situation requiring immediate action (such as a boil-water notice, missing child, or evacuation). The system is capable of dialing up to 60,000 phone numbers per hour. It then delivers a recorded message to either a live person or an answering machine, making three attempts to connect to any number.

This message system will only be used for emergency purposes

Examples of times when the CodeRED system could be utilized:

• Drinking water contamination
• Utility outage
• Evacuation notice & route
• Missing person
• Fires or floods
• Bomb threat
• Hostage situation
• Chemical spill or gas leak
• Other emergency incidents where rapid and accurate notification is essential for life safety

Residential and Business Data Update Page

Residents and business are able to input an unlisted number, cell phone number, or other secondary phone number into the system for contact during an emergency situation. To enter your number into the system, please visit the Durham Residential & Business Data Update Page.