Durham One Call - 560-1200

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Durham One Call Does It All

Joanne Harper, Acting Call Center Manager
Phone: (919)560-1200
TTY: (919)560-1245
Fax: (919)560-1058

 

Durham One Call (560-1200) is a centralized center for information and services offered by the City of Durham that greatly benefits the Durham community through one, easy-to-remember, easy-to-use telephone number.

Dial (919)560-1200 to speak to a highly trained customer service representative who either answers the caller's question or dispatches a service request to the appropriate department. Durham One Call also allows the City to better monitor services performed by its departments with improved tracking software, creating a more efficient and accountable government.

Durham One Call is responsive to citizens' needs by:

• Reducing the number of non-emergency calls to 911
• Decreasing the volume of incoming calls to departments
• Increasing productivity within the departments
• Improving accountability

Durham One Call is open from 8 a.m. to 6 p.m. weekdays and uses an answering service for calls after hours and on weekends. The department also provides an on-line service request form that allows citizens to request services 24-hours-a-day, seven days a week. To help citizens who visit City Hall, a Durham One Call representative is located in the City Hall lobby. Bi-lingual representatives speaking Spanish and other languages are available as well. Durham One Call is a division of the City Manager's Office.

To report a violation of the Water Conservation Ordinance, Click Here.