Service Request Tracking System

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Welcome to the City of Durham’s Online Service Request Tracking System.

This service allows citizens to view the status of service requests 24 hours a day, seven days a week. In order to access this feature, you will need a service request number. If you do not have a service request number, contact Durham One Call at 560-1200 or DurhamOneCall@DurhamNC.Gov.

Please note: If you complete a service request online, you will receive a service request number by email on the next business day.

  Create a service request Click Here

  Check the status of your service request Click Here

  Complete a Citizen Satisfaction Survey Click Here