Water Management

• Water Management Home
• Cross Connection Control Program
• Customer Billing Services
• Education
• Grease Reduction
• Industrial Pretreatment Program
• Laboratory Services
• Lead in Drinking Water
• What You Should Know About Drinking Water and Lead
• Lo Que Usted Debe de Saber Acerca de su Agua Potable y el Plomo
• N.E.A.T.
• Reclaimed Water
• Services
• Toilet Rebate Program
• Wastewater Treatment Division
• Water and Sewer Maintenance
• Water Conservation
• Water Conservation, Restrictions and Supply Status Frequently Asked Questions
• Water Quality
• Water Supply and Treatment Division
• Water Supply Status

Interim Director

Don Greeley

Mailing Address

1600 Mist Lake Dr.
Durham, NC 27704

Phone

(919)560-4381

Fax

(919)560-4479

E-mail

Don Greeley
Vicki Westbrook

Water and Sewer Rate Information

For information, contact us at newwaterrates@durhamnc.gov

Water Management News

• Tiered Rate Structure Frequently Asked Questions
• Modified Stage III Restrictions Enacted
• View the Water Conservation Ordinance
• Water Conservation Tips
• Keeping the Lead out of Durham's Drinking Water

For questions regarding your water and sewer account, or to report a water or sewer related problem, please contact Durham One Call at (919)560-1200 or use the Durham One Call Online Request Form.

Mission Statement:

The Department of Water Management is committed to: providing an adequate supply of safe drinking water for all citizens of Durham; protecting the environment through effective wastewater treatment (water reclamation), water conservation and infrastructure maintenance; providing quality customer service and affordable water and sewer services; maintaining full compliance with all legal and regulatory requirements while managing natural resources cost-effectively.

Who we are:

The Department of Water Management is responsible for the operation and maintenance of Durham's water supply, water treatment and water reclamation (wastewater treatment) facilities, the wastewater collection and water distribution systems (including meter reading), and customer billing services. Water Management is also responsible for the long-range planning for improvements in the City's water and wastewater facilities, as well as oversight and implementation of the Water Conservation Program, the System Rehabilitation Program, the Industrial Pretreatment Program, and Cross-Connection Control Program.