Report Sewer Overflows & Backups

Graphic of water spraying out of a manhole with the phone number 919-560-4344.
It is very important to report sewer overflows and sewer backups as soon as possible.
  • The Department of Water Management will respond to any report of an overflow or sewer backup as quickly as possible.
  • We will take the necessary action to mitigate any possible environmental impacts or public health concerns.

Sewer Blockage

In the event of a sewer blockage or back-up in a customer's home or business, the customer should first call Water and Sewer Maintenance at 919-560-4344. If a customer calls a plumber first, and the blockage is the city's responsibility, the city will not reimburse the customer for the plumber's bill.

Report It

To report a sewer overflow or sewer backup, please call Water and Sewer Maintenance at 919-560-4344.

Please note: normal operating hours for Water and Sewer Maintenance are from 7 a.m. - 3:30 p.m., Monday - Friday. Calls placed after-hours, on weekends, or on a City-Recognized Holiday will be routed to an answering service which will take the report and dispatch on-call crews..