Where do we want to go? The Office of Performance and Innovation leads the citywide strategic planning process and assists departments in building their departmental strategic plans. Learn more.
How are we doing? The Office of Performance and Innovation manages the City’s performance management system, works with departments to create, collect, and analyze their performance data, and leads the annual Resident Survey.
How might we do things better? How might we support new ideas? How might we leverage external partnerships and internal collaboration to advance efforts? The Office of Performance and Innovation leads process improvement and innovation programs for the City of Durham by collaborating with staff, residents, local businesses, and partner agencies to bring new ideas and improved practices into City government in efforts to bring about better outcomes for the organization and community. Learn more.
How can we use our unique skill sets to advance important and timely projects? The Office of Performance and Innovation is uniquely positioned to lead time-sensitive and important special projects as they arise. Learn more.
Lyndsay Gavin, innovation project manager for the city, says programs such as the Walltown pilot may encourage environmentally friendly behaviors in other areas of life and foster engagement with one’s community. Read More...
The City of Durham won the "Most Entrepreneurial Town" Award for its Innovate Durham Program, which is run by the Innovation Team in the Office of Performance and Innovation. The award was a part of the 2022 Local Leadership Awards. Read More...
The work of the Innovation Team in the Office of Performance and Innovation is featured in Business Insider: "How 4 US cities are building resilience by focusing on clean energy, innovation, and smart infrastructure." Read More...