Office of Performance and Innovation

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Envision

Where do we want to go? The Office of Performance and Innovation leads the citywide strategic planning process and assists departments in building their departmental strategic plans. Learn more.

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Evaluate

How are we doing? The Office of Performance and Innovation manages the City’s performance management system, works with departments to create, collect, and analyze their performance data, and leads the annual Resident Survey.  

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Innovate

How might we do things better? How might we support new ideas? How might we leverage external partnerships and internal collaboration to advance efforts? The Office of Performance and Innovation leads process improvement and innovation programs for the City of Durham by collaborating with staff, residents, local businesses, and partner agencies to bring new ideas and improved practices into City government in efforts to bring about better outcomes for the organization and community.  Learn more.

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Special Projects

How can we use our unique skill sets to advance important and timely projects? The Office of Performance and Innovation is uniquely positioned to lead time-sensitive and important special projects as they arise.  Learn more.

Get to Know Our Staff

Andrew Holland, Director of Performance and Innovation, Headshot

Andrew Holland

Director of Performance and Innovation 

Office of Performance and Innovation

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Headshot of Lyndsay Gavin, Innovation Project Manager

Lyndsay Gavin

Innovation (I-Team) Manager

Office of Performance and Innovation

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Carmen Ortiz, Budget Engagement Manager,  Headshot

Carmen R. Ortiz 

Budget Engagement Manager 

Office of Performance and Innovation

shari metcalfe

Shari Metcalfe

Strategy and Performance Manager

Office of Performance and Innovation

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Photo of Erick Pena, Innovation Strategist

Erick Peña

Innovation Strategist

Office of Performance and Innovation

Fallon T. Headshot

Fallon Thompson

Budget Engagement Coordinator 

Office of Performance and Innovation 

Cecily Hamilton, Strategic Initiatives Analyst

Cecily Hamilton

Strategy and Performance Analyst

Office of Performance and Innovation



Vacant

ICMA Management Fellow

Office of Performance and Innovation


  1. Hafeez Dalla and his partner, Carina Barnett-Loro, Participants in the Compost program

    Banana peels and pizza crusts: City pilot program turns food scraps into compost

    Lyndsay Gavin, innovation project manager for the city, says programs such as the Walltown pilot may encourage environmentally friendly behaviors in other areas of life and foster engagement with one’s community. Read More...
  2. WRAL news covering durham composting program

    Durham expanding curbside composting program to 500 households

    WRAL news covers the expansion of the curbside composting program. A program pilot led by Innovation Manager Lyndsay Gavin, Solid Waste, and the Center for Advanced Hindsight. Read More...
  3. The Innovate Durham Team, and Mayor Pro Tem Middleton receive award for Innovate Durham

    City of Durham Wins "Most Entrepreneurial Town" Award

    The City of Durham won the "Most Entrepreneurial Town" Award for its Innovate Durham Program, which is run by the Innovation Team in the Office of Performance and Innovation. The award was a part of the 2022 Local Leadership Awards. Read More...
  4. IMG_1913

    How 4 US Cities How 4 US cities are Building Resilience

    The work of the Innovation Team in the Office of Performance and Innovation is featured in Business Insider: "How 4 US cities are building resilience by focusing on clean energy, innovation, and smart infrastructure." Read More...