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FY 2023

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Award Descriptions

Accomplishments

Durham Receives 2022 Digital Cities Award Awarded 3rd Place in Digital Cities 2022: 250,000 to 499,999 Population Category

Once again, the City of Durham has distinguished itself as a leader in the governmental IT industry. The Center for Digital Government (CDG) has awarded the City of Durham a 3rd place finish in the 2022 Digital Cities Survey. The winners of this award were recognized for their achievements in strengthen cybersecurity, enhance transparency and digital equity and a plan for the future of work (more)

FY 2022

FY 2022

Awards

Award Descriptions

Accomplishments

Durham Earns Digital Cities & Future Ready Awards. The City of Durham received two designations – 2021 Digital Cities Survey Winner and Future Ready Award Winner – by the Center for Digital Government. These awards reflect our commitment to utilize technology to solve problems, enhance services, and increase cybersecurity for our organization and community.

Developed and implemented 16 mobile tablets and utilized GIS/web enabled Transportation Department dataset
Developed and implemented Digital Signature solution
Developed and implemented Data Center Host Server Hardware & OS Refresh
Developed and implemented Improved Paymentus customer service portal with better integration with Munis
Developed and implemented Neighborly Software
Developed and implemented Tree Inventory Software Replacement
Developed and implemented Durham Housing Authority (DHA) Campus Network
Developed and implemented Next Generation 911
Developed and implemented City Phone System Upgrade
Developed and implemented Public Records Collection and Dissemination System
Developed and implemented Digital Message Boards
Developed and implemented Terminated Employee Data Archiving
Developed and implemented Text My Gov
Developed and implemented Enterprise Content Manager (ECM)/ OnBase Upgrade

FY 2021

FY 2021

Awards

Award Descriptions

ACCOMPLISHMENTS

SOLUTION AWARD FINAL 112014 181x200

PTI Award for 2021

IT Governance Projects Completed FY21

Developed and Implemented a Business Case to Upgrade the City Policy Management System
Developed and Implemented a Business Case for Perimeter Access Control Standardization
Developed and Implemented a Business Case to Digitize the Storage of Former Employee Records
Developed and Implemented a Business Case for Digital Message Boards
Developed and Implemented a Business Case for Public Records Collection and Dissemination Tools
General Services - Perimeter Enterprise Access system
Created Enhanced Standard Operations Procedures to Improve Management of All IT Processes
Police - NC4 Street Smart System
Enterprise - Phase 1 City/Duke Fiber network
TS - Project & Portfolio Management system
Enterprise - Phone System Upgrade to extend the life of the phone system
DECC - 911 GIS Data Enhancements
HR - Former Employee Data Migration & Archive Retrieval system
Public Affairs - Public Records Request Management system
Public Affairs - Text message archiving and retrieval system
CMO - Call Survey system

FY 2020

FY 2020
Awards	Award Descriptions	Accomplishments
	Project Title: City of Durham Cyber Security Program Restores the City Systems and Prevents Data Breach!	Category: Information Technology (telecommunication, cybersecurity, emerging tech, data/metrics, I.T. management, operations and infrastructure) Created Maintenance Plans to Improve the Fiscal Management of All IT Assets Developed and Implemented a Business Case for Cemetery Management Software Developed and Implemented a Business Case for the CityWorks System Upgrade and Enhancements Developed and Implemented a Business Case to Utilize Power BI Developed and Implemented a Business Case for the Data Center Refresh and Business Resiliency Standardized and managed A/V infrastructure throughout the City Developed and Implemented a Business Case for Cyber Security Program Enhancement
	Received the number 2 Digital Cities ranking in the country by The Center for Digital Government (CDG)	IT Governance Projects completed for FY 20 Design, procure and implement a project portfolio management system to track and report ROI on strategic IT investments Enterprise Solution for Data Analytics (Power BI) o Platform to manage and report out on the City's Capital Improvement Program (CIP) o Cityworks ELA - New Licensing Agreement o Data Center Refresh Phase 1 (Office 365) o Wi-Fi at Police Remote Facilities o Police Athletic League o Tyler Content Manager o Kronos – Water o Call Recording Solution o Shared Conference Room Audio/Visual & Digital Signage o Data Center refresh and business resiliency Phase 2 (Nutanix, core switch, firewall) o Cybersecurity program enhancement Virtual Chief Information Security Officer o Cybersecurity program enhancement Security Operation Center
		· Malware Attack Containment, Remediation, and Eradication o Recovered over 2500 workstations o Recovered over 200 servers o Recovered all business systems within 7 days of the malware attack o Contained and eradicated malware contamination
		· COVID-19 Response o Expanded support for the City’s mobile phone network o Implemented a Virtual Help Desk platform to provide no wait IT support in real time o Expanded video conferencing support model to include the Zoom platform in addition to the Microsoft Teams platform which is already available to all City staff

FY 2019

FY 2019

Awards

Award Description

IT Accomplishments

City of Durham receives SECOND Place Digital City Survey Award.
https://www.govtech.com/dc/digital-cities/Digital-Cities-Survey-2018--Winners-Announced.html

2019 Special Achievement in GIS (SAG) Award Winner
https://events.esri.com/conference/sagList/?fa=Detail&SID=2859

Developed and implemented City of Durham fiber optic network in

partnership with Duke and Durham County
Developed and implemented a cyber-security program
Updated Open Data policy to encapsulate new processes to guide employees and the community in the utilization of Open Data in order to maximize the value of the information to the community
Updated IT Acceptable Use policy to encapsulate new processes to guide employees in the utilization of IT in order to maximize the value of IT
Developed, tested and implemented the cloud based Office 365 and Azure data center platforms for the City computer operations to provide proficiency of cost, business resiliency in the event of disaster to continue operations
Built a robust Open Data library to fuel insightful decisions (City operations and public facing)
Created a sustainable project management office with appropriate resources
Updated IT Governance and Project Management policies to encapsulate new processes to guide employees in the utilization of IT in order to maximize the value of IT
Received #2 Digital Cities ranking in the country by The Center for Digital Government (CDG)
Portfolio Project Management tool
OnBase Enhancement

AV upgrade and managed services support
Develop business cases for new IT solutions
Complete annual IT security audit and remediate identified security vulnerabilities
Develop new Open Data sets for the Open Data platform
Manage deployment of IT governance approved projects

FY 2018

FY 2018

Awards

Award Description

IT Accomplishments

City of Durham receives SECOND Place Digital City Survey Award.
http://www.govtech.com/dc/digital-cities/digital-cities-survey-2017-winners-announced.html

City of Durham Wins PTI TELECOMMUNICATIONS AND IT award for - IT GOVERNANCE

http://www.pti.org/news/displaynews.asp?NewsID=296&TargetID=1

Received number 2 Digital Cities ranking in the country by The Center for Digital Government (CDG)
Hired new Senior Cyber Security Analyst
Completed Data Center Refresh Phase 1 (Office 365 and Backup system)
Completed MUNIS upgrade
Completed City Works upgrade
Completed Granicus upgrade
Increased Technology Solution’s project management capacity

FY 2017

FY 2017
Awards	Award Description	IT Accomplishments
	City of Durham receives First Place Digital City Survey Award. http://www.govtech.com/dc/articles/Digital-Cities-Survey-2016.html City of Durham receives distinction as a 2016 top 10 finalist for all City websites. https://www.govtech.com/cdg/government-experience/Best-of-the-Web-Digital-Government-Achievement-Awards-2016-Winners-Announced.html Durham Emergency Communications Center Using New Technology to Answer Alarm Company Calls Faster Durham City Hall on the Go Rolls into Neighborhoods Next Week	Redesigned Open Data portal New Employee notification system Office 365 Pilot Departmental strategic plan and performance management system (DataHUB) Redesigned City strategic plan and performance reporting system for public view (Clearpoint) New social media / mobile capabilities for broadcasting meetings online New Citywide employee alert system (Informacast) Durham One Call mobile app Citywide Learning Management System New Development Services Center (e-services) website Windows 10 pilot upgrade (250 computers) Automated computer software deployment system Citywide managed network service implementation

FY 2016

FY 2016
Awards	Award Description	Additional IT Accomplishments
	City of Durham Debuts New Brownfield Website: https://durhamnc.gov/Archive.aspx?ADID=2205 Durham Offers Contractor Licensing Requirements and Implementation Seminar: https://durhamnc.gov/Archive.aspx?ADID=2230 Durham Ranked 8th in Digital City Survey for Cities between 125K and 250K Population: http://www.govtech.com/dc/digital-cities/Digital-Cities-Survey-2015-Winners-Announced.html	Implemented storage area network refresh and cost avoidance initiative. Implemented GIS improvements. Implemented fifty percent of the planned network infrastructure improvements. Implemented the City’s open data initiative proof of concept. Implemented an improved voice over IP and alerting solution across all City Departments. Implemented new web 2.0 website for the City. Implemented applicant racking (NEOGOV) phase 1 with the HR Department. Completed the planning phase of the timekeeping and advanced scheduling (Kronos) project. Completed fifteen of twenty departments approved for online employee self-service leave requests. Completed implementation of new asset management process for TS assets. Developed and documented standard operating procedures for all TS divisions.

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