Our Durham Emergency Communications Center (DECC) team helps keep our community safe and secure by providing around-the-clock 911 access and services to Durham residents. Learn more about our work by exploring the stats and updates below.
CURRENT UPDATES FROM DURHAM EMERGENCY COMMUNICATIONS
DECC is proud to announce that Alyssa assisted a caller with the delivery of their baby boy! She received a birth certificate to remember this 911 honor.
We’re proud to announce that DECC is re-accredited as the world’s 99th Medical ACE. This is Durham’s 6th accreditation. Well done!
DECC is proud to announce that Ryan delivered 2 babies, a boy and a girl! He received a birth certificate and two stork pins to remember this 911 honor.
Director Randy Beeman provides an update on how the Durham Emergency Communications Center is working to achieve and maintain adequate staffing. Calls are being answered and residents should continue to call 911 in an emergency. Read on...
There were 433,188 incoming calls to the 9-1-1 Center.
The 9-1-1 Center processed 422,340 calls for service. This included incoming phone calls, self-initiated calls by responding agencies, calls sent directly to the 9-1-1 dispatch system, and calls requiring multiple agency response. Calls for service included:
347,452 Law enforcement calls for service.
44,739 EMS calls for service.
30,149 Fire and Fire First Responder calls for service
We received a total of 308 feedbacks. These included:
138 Commendations (from residents, service agencies, management, and peer recognition)
170 investigations
49 were considered founded with action taken.
121 were considered unfounded with no action taken.
Service request:
Click or call 919-560-1200