An Inside Look at Durham 911

Our Durham Emergency Communications Center (DECC) team helps keep our community safe and secure by providing around-the-clock 911 access and services to Durham residents. Learn more about our work by exploring the stats and updates below.

CURRENT UPDATES FROM DURHAM EMERGENCY COMMUNICATIONS

monthly Stats: August 2022

911 Call Volume

24,841

911 Calls Answered in 10 Seconds or Less

81.28%

Positions Filled

69.05%



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Video Playlist

Watch our new video series to go behind the scenes at the Durham Emergency Communications Center.

UPDATES FROM OUR TEAM

View highlights below and follow @Durham911 on Facebook for the latest from our team. If you're interested in a challenging and rewarding career, check out our job opportunities.

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  1. 911 Staffing Update from the Durham Emergency Communications Center Director

    Director Randy Beeman provides an update on how the Durham Emergency Communications Center is working to achieve and maintain adequate staffing. Calls are being answered and residents should continue to call 911 in an emergency. Read on...
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How are we doing?

  1. 2022 Call Data
  2. Staffing Data
  3. 2021 Call Data
  4. 2021 Annual Data

2022 Call Volume Data

Month
Inbound 911 Calls
% of Calls Answered in 0-10 Seconds
Avg. Call Duration (seconds)Answer Time Report
January
22,16686.75%131.5January 2022 Report
February
20, 24386.34%128.0February 2022 Report
March
23, 750
85.62%122.5March 2022 Report
April
24, 28182.58 %125.7April 2022 Report
May
25, 42682.05 %127.1May 2022 Report
June
22,01181.16 %128.3June 2022 Report
July
24,60280.99 %131.4July 2022 Report
August
24,84181.28%124.0August 2022 Report
September




October




November



December



TOTAL / AVERAGE

115,866

84.67%

126.96