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An Inside Look at Durham 911
Our Durham Emergency Communications Center (DECC) team helps keep our community safe and secure by providing around-the-clock 911 access and services to Durham residents. Learn more about our work by exploring the stats and updates below.
CURRENT UPDATES FROM DURHAM EMERGENCY COMMUNICATIONS
monthly Stats: may 2023 |
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911 Call Volume27,675 |
911 Calls Answered in 10 Seconds or Less86.75% |
Positions Filled71.95% |
Video Playlist
Watch our new video series to go behind the scenes at the Durham Emergency Communications Center.
UPDATES FROM OUR TEAM
View highlights below and follow @Durham911 on Facebook for the latest from our team. If you're interested in a challenging and rewarding career, check out our job opportunities.
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DECC is proud to announce that Alyssa assisted a caller with the delivery of their baby boy! She received a birth certificate to remember this 911 honor.
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We’re proud to announce that DECC is re-accredited as the world’s 99th Medical ACE. This is Durham’s 6th accreditation. Well done!
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DECC is proud to announce that Ryan delivered 2 babies, a boy and a girl! He received a birth certificate and two stork pins to remember this 911 honor.
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911 Update from the Durham Emergency Communications Center Director
An update from the Durham Emergency Communications Center Director on call response times. Read on...
How are we doing?
2023 Call Volume Data
Month | Inbound 911 Calls | % of Calls Answered in 0-10 Seconds | Avg. Call Duration (seconds) | Answer Time Report |
---|---|---|---|---|
January | 23,480 | 86.95% | 122.6 | |
February | 22,134 | 85.75% | 119.1 | February 2023 Report |
March | 24,126 | 82.38% | 118.5 | |
April | 26,860 | 87.52 % | 127.52 | |
86.75 % | ||||
November | ||||
December | ||||
TOTAL / AVERAGE | 86.95% |
Staffing Statistics as of April 24, 2023
Category | Total Positions | Total Positions Filled | Description |
---|---|---|---|
Operational | 62* | 40 | Call-takers, Dispatchers, Shift Supervisors *4 positions remain unfunded this fiscal year |
Administrative | 20 | 19 | Administrative personnel including Radio department personnel |
*Part-Time | n/a | 12 | *Part-time personnel are not included in full-time operational or administrative totals |
TOTAL | 82 | 59 |
2022 Call Volume Data
Month | Inbound 911 Calls | % of Calls Answered in 0-10 Seconds | Avg. Call Duration (seconds) | Answer Time Report |
---|---|---|---|---|
January | 22,166 | 86.75% | 131.5 | January 2022 Report |
February | 20,243 | 86.34% | 128.0 | February 2022 Report |
March | 23,750 | 85.62% | 122.5 | March 2022 Report |
April | 24,281 | 82.58% | 125.7 | April 2022 Report |
May | 25,426 | 82.05% | 127.1 | May 2022 Report |
June | 22,011 | 81.16% | 128.3 | June 2022 Report |
July | 24,602 | 80.99% | 131.4 | July 2022 Report |
August | 24,841 | 81.28% | 124.0 | August 2022 Report |
September | 24,008 | 82.88% | 130.9 | September 2022 Report |
October | 24,518 | 84.71% | 127.2 | October 2022 Report |
November | 23,746 | 85.81% | 130.0 | November 2022 Report |
December | 25,033 | 81.13% | 125.5 | December 2022 Report |
TOTAL / AVERAGE | 284,625 | 83.44% | 127.68 |
JANUARY - DECEMBER 2022 ANNUAL STATISTICS
There were 417,574 incoming calls to the 9-1-1 Center.
The 9-1-1 Center processed 422,340 calls for service. This included incoming phone calls, self-initiated calls by responding agencies, calls sent directly to the 9-1-1 dispatch system, and calls requiring multiple agency response. Calls for service included:
- 312,962 Law enforcement calls for service.
- 53,955 EMS calls for service.
- 40,858 Fire and Fire First Responder calls for service
We received a total of 82 feedbacks. These included:
- 47 Commendations (from residents, service agencies, management, and peer recognition)
- 35 investigations
- 19 were considered founded with action taken.
- 16 were considered unfounded with no action taken.
Service request:
Click or call 919-560-1200