An Inside Look at Durham 911

Our Durham Emergency Communications Center (DECC) team helps keep our community safe and secure by providing around-the-clock 911 access and services to Durham residents. Learn more about our work by exploring the stats and updates below.

CURRENT UPDATES FROM DURHAM EMERGENCY COMMUNICATIONS

monthly Stats: may 2023

911 Call Volume

27,675

911 Calls Answered in 10 Seconds or Less

86.75%

Positions Filled

71.95%



View additional data

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Video Playlist

Watch our new video series to go behind the scenes at the Durham Emergency Communications Center.

UPDATES FROM OUR TEAM

View highlights below and follow @Durham911 on Facebook for the latest from our team. If you're interested in a challenging and rewarding career, check out our job opportunities.

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  1. 911 Update from the Durham Emergency Communications Center Director

    An update from the Durham Emergency Communications Center Director on call response times. Read on...
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How are we doing?

  1. 2023 Call Data
  2. Staffing Data
  3. 2022 Call Data
  4. 2022 Annual Data

2023 Call Volume Data

Month
Inbound 911 Calls
% of Calls Answered in 0-10 Seconds
Avg. Call Duration (seconds)Answer Time Report
January
23,480
86.95%
122.6
February
22,13485.75%119.1February 2023 Report
March
24,126
82.38%
118.5
April
26,86087.52 %
                     127.52                   
May
27,675
86.75 %
  131.28




















November



December



TOTAL / AVERAGE

86.95%