City of Durham COVID-19 Guidelines & Service Updates

Durham City & County to End Mask Mandate Effective March 7; City Employees will Continue to Wear Masks through March 21

The decision is based on current COVID-19 data and Centers for Disease Control (CDC) guidance. Officials will continue to monitor the critical metrics in the coming weeks. View the full press release.
City employees will continue to wear face coverings inside City facilities through March 21.
According to federal and CDC guidelines, masks are still required in healthcare facilities and on all public transportation.
Community members are encouraged to get vaccinated. Vaccines are free and widely available in Durham and across the state.

city services & Facilities

With the ongoing risks of COVID-19, community members are encouraged to access City services online.

In-Person Safety Guidelines:

Through March 7, all visitors are required to wear face coverings inside City facilities for their protection and the protection of others. City employees will continue to wear masks through March 21.
Signs will be placed at the entrance to City facilities and disposable face coverings and hand sanitizer will be available.

City Hall and public facilities are under normal operating hours:
City Hall	City Hall is open for normal operating hours: Mon-Fri, 8 a.m. to 5 p.m. See in-person safety guidelines above
Solid Waste Trash, Recycling, Yard Waste, Bulky Items Waste Disposal Center	Curbside trash, recycling, and yard waste services are operating as normal Bulky item pickup requests should be placed through Durham One Call Waste Disposal and Recycling Center and Household Hazardous Waste Center are open
Water Billing & Water Services	Regular billing has resumed; payment plans and hardship funds are available Customers are encouraged to pay water bills online, by phone (919-560-1200), by mail (P.O. Box 30041, Durham, N.C. 27702-3041), or by using secure drop boxes at City Hall In person, cash payments accepted at City Hall Mon-Fri, 8 a.m. to 5 p.m. In person, cash payments are also accepted at more than 40 Western Union partners across Durham Customers can also sign up for e-billing and auto draft. Look for the prompts when you pay your water bill online.
Development Services Center (DSC) Planning & Inspection Services	The Development Services Center (DSC) lobby at City Hall is open Mon-Fri, 9 a.m. to 3 p.m. Learn more about Development Services Center updates
Durham One Call	Make a service request online Call 919-560-1200 Mon-Fri, 8 a.m. to 5 p.m. In person assistance is available at City Hall Mon-Fri, 8 a.m. to 5 p.m.
Durham Parks & Recreation (DPR)	Visit the DPR website for details about facilities, programs, and events
Parking Services	The Park Durham Customer Service Center is open for in-person services Mon-Thurs, 8 a.m. to 5 p.m. and Friday, 10 a.m. to 5 p.m. Many on-street metered downtown parking spaces remain converted to curbside delivery zones
Emergency Services - Fire, Police, 911	Emergency services are operating as normal
Meetings & Events	City Council Meetings and Work Sessions are being held virtually via Zoom; virtual participation is encouraged. Board, committee, and commission meetings are being held virtually. Check the City's calendar for details and upcoming events