City of Durham COVID-19 Service Updates & Resources

City Hall and public facilities are under normal operating hours:

City Hall

• City Hall is open for normal operating hours: Mon-Fri, 8 a.m. to 5 p.m.

Durham One Call

• Make a service request online
• Call 919-560-1200 Mon-Fri, 8 a.m. to 5 p.m.
• In person assistance is available at City Hall Mon-Fri, 8 a.m. to 5 p.m.

Solid Waste

• Curbside trash, recycling, and yard waste services are operating as normal
• Bulky item pickup requests should be scheduled online or by calling Durham One Call
• Waste Disposal and Recycling Center and Household Hazardous Waste Center are open

Water Billing & Water Services

• Customers are encouraged to pay water bills online, by phone (919-560-1200), by mail (P.O. Box 30041, Durham, N.C. 27702-3041), or by using secure drop boxes at City Hall
• In person, cash payments accepted at City Hall Mon-Fri, 8 a.m. to 5 p.m.
• In person, cash payments are also accepted at more than 40 Western Union partners across Durham
• Customers can sign up for e-billing and auto draft. Look for the prompts when you pay your water bill online
• Payment plans and hardship funds are available

City-County Planning

• Planning Department staff offices are located at City Hall and open Mon-Fri, 9 a.m. to 3 p.m.
• Learn more about Planning services

Durham Parks & Recreation (DPR)

• Visit the DPR website for details about facilities, programs, and events

Parking Services

• The Park Durham Customer Service Center is open for in-person services Mon-Thurs, 8 a.m. to 5 p.m. and Friday, 10 a.m. to 5 p.m.

Emergency Services - Fire, Police, 911

• Emergency services are operating as normal

Meetings & Events

• City Council Meetings and Work Sessions are being held in person with virtual access via Zoom; virtual participation is encouraged.
• Many board, committee, and commission meetings continue to be held virtually.
• Check the City's calendar for details and upcoming events