Start or Stop Service

Customer Billing Staff

Our staff in Customer Billing Services (CBS) can help you open or close your account. They also handle questions about charges, meter readings, payment difficulties, and water use assessments.

You can reach them through Durham One Call at 919-560-1200 or submit an online request.

Young woman working at two computer monitors, turning to the camera and smiling.

What can we help you with?

  1. Ways We Can Assist You
  2. A Typical Day Includes
  3. Common  Billing Issues
  • Opening and closing accounts
  • Providing information about the Water Hardship Fund
  • Sharing a list of agencies that may offer support
  • Managing payment arrangements
  • Data logging to track water use
  • Scheduling Water Use Assessments
  • Helping determine if you qualify for a plumbing/fixture adjustment
  • Helping determine if you qualify for a swimming pool adjustment
  • Helping determine if you qualify for a City leak adjustment