Report a Problem

immediately Call 919-560-4344 to REPORT water main breaks or sewer overflows

The Department of Water Management will respond 24 hours a day, seven days a week, 365 days a year. It is important to report water main breaks or sewer overflows as soon as possible. This allows us to take the necessary action to mitigate any possible service interruptions.

when you call
When you call to report a water main break or sewer overflow, be prepared for our personnel to ask several questions about the main break or sewer overflow, including your name and contact information and the address of the main break or overflow. Gathering as much information from you as we can helps us determine the best response.

Please note: normal operating hours for Water and Sewer Maintenance are from 7 a.m. - 3:30 p.m., Monday - Friday. Calls placed after-hours, on weekends, or on a City-Recognized Holiday will be routed to an answering service which will take the report and dispatch on-call crews..

SEWER BLOCKAGE in your home or business

In the event of a sewer blockage or backup in a customer's home or business, the customer should first call Water and Sewer Maintenance at 919-560-4344. If a customer calls a plumber first, and the blockage is the city's responsibility, the city will not reimburse the customer for the plumber's bill.