Public Works Resources


Title Description Contact
Adopt-A-Drain Program
Adopt storm drains near your business and pledge to sweep/rake to keep out trash, leaves, and other debris.
Building Inspections   919-560-4144
Construction and Design Project Information
Projects either in the study, planning and design phases, or actively under construction.  
Construction Standards
Effective July 1, 2018, the City will adopt the North Carolina Department of Transportation (NCDOT) standards as its official Construction Standards.   
Find Your Watershed
In Durham most of our stormwater flows either to Falls Lake or Jordan Lake. The northwest part of Durham is in the Falls Lake watershed. The southeast part is in the Jordan Lake watershed.

Durham GoMaps

Fireflow Submit a Fire Flow Request.   
Floodplain Information
Flooding of land near waterways (such as streams, rivers, and lakes) during storms can occur because of rising water levels. These areas are called floodplains. 
Forms and Applications
Forms required for various stages of development (planning - construction).  
Frequently Asked Questions
Impervious Surface
An impervious surface is a hard area that doesn’t allow water to seep into the ground. Instead, the water runs off the impervious surface, picking up many types of pollution in the process, and then flows into a storm drain or a nearby body of water. 919-560-1200
Inspections Provides traditional inspection services for the street, water, sewer and storm water infrastructure that is built by the development community, as well as the infrastructure and resurfacing that is constructed by city contracts and by NCDOT where city utilities are involved. Submit an online request
Maps/City Streets
Planning Department   919-560-4137
Pothole Repair
The pothole repair line is available 24 hours a day, 7 days a week. (919) 560-1200 or submit an online request
Rain Gardens
Rain gardens are bowl-shaped areas in a landscape designed to capture and soak in rainwater from roofs and driveways. Email
Record Plan-Profile Construction Drawing Search
Search for record plan-profile drawings.  
Reference Guide for Development
Any and all development should be constructed pursuant to the requirements of the Reference Guide for Development.  
Site Plan Development Review
This process is handled through the Planning Department, and Public Works is often a partner department that reviews site plans as part of the site plan review process.  919-560-4137
Snow Removal
Snow removal from City-owned streets.  
Stormwater Billing/Utility Fee Billing and other account-related matters. 919-560-1200
Stormwater Control Measure (SCM) Inspections and Maintenance Post-development stormwater compliance through annual SCM maintenance certifications, inspections, and enforcement. Email
Stormwater Drainage Concerns regarding stormwater drainage or maintenance.  The city only owns and maintains the stormwater drainage system within the public right-of-way and other property owned by the city.
Stormwater Pollution Report and prevent stormwater pollution. 919-560-SWIM (7946)
Stormwater Regulations or Reviews Ensure proposed development is in compliance with the city ordinances which regulate stormwater quality and quantity, stormwater best management practices, stream buffers, floodplain analysis, etc.  Email
Stormwater Securities or Permit/CO Holds Questions concerning construction securities and the sign-off of building permits and/or Certificates of Occupancy. Email
Stormwater STAR Program Created to help businesses show off the good things they are doing to protect our water in Durham. Email
Stream Buffer Regulations    
Stream Identifications located in the Jordan/Cape Fear River Basin   Email
Stream Identifications located in the Neuse River Basin   919-791-4200
Street Cleaning
Removal of dead animals, the cleaning of bus stops, and clearing of litter on city streets and within the city right of way.  919-560-1200
Street Repaving
Public roadway maintenance on city-maintained streets and alleys. 919-560-4312
Water and Sewer Billing
Open or close an account; information about charges, meter readings, payment difficulties, and water use assessments.
919-560-1200 or submit an online request
Water and Sewer Services New water or sewer service line installed; Meter set in a new subdivision; Information on water and sewer availability, the application process, and pertinent fees. 919-560-4326, option 4