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- Emergency Communications
Durham Emergency Communications Center (911)
The Durham Emergency Communications Center (DECC) is the primary public safety answering point for the City and County of Durham. Guided by the City’s Strategic Plan, the center helps to ensure that Durham is a safe and secure community by providing around-the-clock 911 access and services to the residents and user agencies in and around Durham County. The geographic service area encompasses 296 square miles with approximately 250,000 residents.
Services include, but are not limited to:
- Dispatch of police, fire, and emergency medical services
- Emergency and non-emergency requests for assistance
- Other city/county support agencies
911 Update from the Durham Emergency Communications Center DirectorAn update from the Durham Emergency Communications Center Director on call response times. Read on...
911 Center Invites Input through New Public Comment PortalThe Durham Emergency Communications Center is one of 9 CALEA Accredited Centers in N.C. Read on...
911 Staffing Update from the Durham Emergency Communications Center DirectorDirector Randy Beeman provides an update on how the Durham Emergency Communications Center is working to achieve and maintain adequate staffing. Calls are being answered and residents should continue to call 911 in an emergency. Read on...
An Open Letter to Durham Residents About 911 Staffing ConcernsLearn how the Durham Emergency Communication Center (DECC) is addressing recent call delays and working to provide better service. As DECC works to improve, 911 callers are urged to not hang up - wait and your call will be answered as quickly as possible. Read on...
The center has earned:
- Accreditation by the Commission for Accreditation of Law Enforcement Agencies (CALEA)
- Emergency Medical Dispatch Accreditation by the National Academy of Emergency Medical Dispatch
- The internationally recognized APCO Project 33 Certification from the Association of Public Safety Communications Officials International, Inc.
The center was the 1st in the world to hold these 3 accreditations simultaneously.
The Durham Emergency Communications Center is the primary Public Safety Answering Point (PSAP) for the residents of Durham and Durham County. The geographic service area encompasses 296 square miles with approximately 250,000 residents.
The DECC administrative staff support 64 operational positions comprised of call takers, communications officers, master communications officers, and supervisors. Funding is received from both the City and County of Durham. Administrative responsibility and day-to-day operations are coordinated through the City of Durham.
Administrative Staff Directory
Click or call 919-560-1200