Frequently Asked Questions about the "HEART" crisis response pilots

  1. Why is the City starting with “pilots”?
  2. What is Crisis Call Diversion (CCD)?
  3. What is a Community Response Team (CRT)?
  4. What is Co-Response (CoR)?
  5. What is a Care Navigator (CN)?
  6. Where do these pilots operate?
  7. Why don’t all pilots operate citywide? Will they ever?
  8. How did you select the pilot service area and why use police beats?
  9. What are the hours of operation for each pilot?
  10. Why don’t pilots operate 24/7? Will they ever?
  11. How did you select the hours of operation?
  12. Will these new responses slow down 9-1-1 in sending a response as call takers have to learn about the new responses?
  13. How are you going to keep unarmed responders safe?
  14. Can I request one of these responses?
  15. Is there a number other than 9-1-1 to request these services?
  16. Why do I have to go through 9-1-1 to get an unarmed response?
  17. What kinds of personnel are staffing these pilots, and what kinds of training have they had prior to starting with DCSD?
  18. What kinds of additional training will DCSD staff have prior to responding to calls for service?
  19. What kinds of calls for service are eligible for these pilots and how did you select them?
  20. How are these pilots being evaluated?
  21. How can I follow the progress of these pilots?
  22. How did you develop these pilot plans? Who did DCSD work with to plan?
  23. Why did the City create the Community Safety Department?
View All