Text Durham One Call: 919-813-6315

Help us test a new way to get information from the City!

Text Durham One Call for quick answers or requests that don't require a phone call or detailed explanation to resolve.

Text a keyword to find information or start a service request 24/7.

The text service is available 24 hours a day, seven days a week to get information about City programs and services and to access our online request form to report potholes, missed collections, and more.

If your request requires more than 3-5 words to describe, please call Durham One Call at 919-560-1200.

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Step 1:

Send a text to 919-813-6315

Text a short keyword related to your question or service request such as bulky item or water service.

text message shows the word "bulky item"

STEP 2:

Get a quick answer

Review the response for helpful information and next steps.

The pothole repair line is available 24 hours a day, 7 days a week at (919) 560-1200. Please have sp

STEP 3:

Repeat as needed

Send another text for more information. Or, text "list" to view available keywords or "survey" to give feedback.

text messages say "list" and "chat"

Step 4: 

Share your feedback

We want to know if this is a helpful tool for our residents! After testing it out, please share your feedback using this form or text “survey” to 919-813-6315. 

  1. Tips
  2. FAQs
  • Save our text messaging number to your phone for easy access: 919-813-6315

  • Use short, common keywords for the best results. Check out a list of available words and phrases.

  • Avoid full sentences or questions. For example:

    • If you want to find out "How do I start water service?," simply text water service
    • If you want to find out "How do I report a missed collection?," simply text missed collection