- Departments & Offices A-E
- City Manager's Office
- Durham One Call
- Text Durham One Call: 919-813-6315
Text Durham One Call: 919-813-6315
Check out a new way to get information from the City!
Text Durham One Call for quick answers or requests that don't require a phone call or detailed explanation to resolve.
Text a keyword to find information or start a service request 24/7.
The text service is available 24 hours a day, seven days a week to get information about City programs and services and to access our online request form to report potholes, missed collections, and more.
If your request requires more than 3-5 words to describe, please call Durham One Call at 919-560-1200.
Send a text to 919-813-6315
Text a short keyword related to your question or service request such as bulky item or water service.
Get a quick answer
Review the response for helpful information and next steps.
Repeat as needed
Send another text for more information. Or, text "list" to view available keywords or "survey" to give feedback.
- Save our text messaging number to your phone for easy access: 919-813-6315
- Use short, common keywords for the best results. Check out a list of available words and phrases.
- Avoid full sentences or questions. For example:
- If you want to find out "How do I start water service?," simply text water service
- If you want to find out "How do I report a missed collection?," simply text missed collection
- Is this similar to live chat?
TextMyGov is not a live chat service. It's set up to automatically respond with answers to popular topics and questions.
- What if I don't get the answer I'm looking for?
If you don't get the answer you are looking for or your request is very specific or detailed, please call Durham One Call at 919-560-1200.
- Are there other ways to get assistance?
In addition to TextMyGov, there are several ways to get assistance from Durham One Call:
- Submit an online request
- Call 919-560-1200
- Download the Durham One Call app for Apple or Android
- What are the terms and conditions?
Message and data rates apply. Text STOP at any time to opt-out.
- How can I provide feedback?
To share your TextMyGov experience, complete the Durham One Call Satisfaction Survey or text "survey" to 919-813-6315.
Click or call 919-560-1200