Text Durham One Call: 919-813-6315

Check out a new way to get information from the City!

Text Durham One Call for quick answers or requests that don't require a phone call or detailed explanation to resolve.

Text a keyword to find information or start a service request 24/7.

The text service is available 24 hours a day, seven days a week to get information about City programs and services and to access our online request form to report potholes, missed collections, and more.

If your request requires more than 3-5 words to describe, please call Durham One Call at 919-560-1200.

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Step 1:

Send a text to 919-813-6315

Text a short keyword related to your question or service request such as bulky item or water service.

text message shows the word "bulky item"


Get a quick answer

Review the response for helpful information and next steps.

The pothole repair line is available 24 hours a day, 7 days a week at (919) 560-1200. Please have sp


Repeat as needed

Send another text for more information. Or, text "list" to view available keywords or "survey" to give feedback.

text messages say "list" and "chat"

  1. Tips
  2. FAQs
  • Save our text messaging number to your phone for easy access: 919-813-6315

  • Use short, common keywords for the best results. Check out a list of available words and phrases.

  • Avoid full sentences or questions. For example:

    • If you want to find out "How do I start water service?," simply text water service
    • If you want to find out "How do I report a missed collection?," simply text missed collection