Severe Weather Updates & Resources

Help Us Clear Storm Drains

Please consider clearing any storm drains near where you live or work to help prevent potential street flooding. Adopt-a-Drain

Winterize Your Home

Our Water Management team shares tips to prepare your home for winter weather.

Emergency Planning Resources

• Weather.gov: Review weather safety tips from the National Weather Service
• Ready.gov: Find disaster and emergency resources including how to make a plan and build a kit
• ReadyNC.gov: Plan, prepare, and stay informed with resources from North Carolina Emergency Management
• FIMAN.nc.gov: View a flood map or sign up for flood alerts from the Flood Inundation and Mapping Alert Network (FIMAN)
• DriveNC.gov: Get real time traffic and travel information for North Carolina

Power outages and downed power lines should be reported directly to: 

Duke Energy Progress 

• Report an outage online or by calling 1-800-POWER-ON or 1-800-419-6356 
• Visit the Duke Energy website to view an outage map or sign up for alerts 

Piedmont Electric Membership Corporation 

• Report an outage via SmartHub or by calling 1-800-222-3107 
• View Piedmont Electric outage restoration updates map 

Piedmont Natural Gas 

• If you suspect a gas leak, evacuate the area and call 1-800-752-7504 or 911 
• Piedmont Natural Gas customer service 

Residents are urged to not touch downed trees or branches that are tangled up with power lines.
 

• If the downed tree presents an immediate, life-threatening hazard call 911.
   
• To report downed trees on City-maintained streets, residents should contact the Durham Emergency Communications Center non-emergency line at 919-560-4600 or contact Durham One Call during regular business hours.
  
  
• Residents and property owners are responsible for downed tree removal on private property, driveways, apartment access roads, parking lots, and sidewalks.  

Call 919-560-4344 As Soon As Possible

To report a water main break or sewer overflow, call our Water Management Department’s emergency phone number at (919) 560-4344 as soon as possible.

City Snow Removal Process

To prepare for major snowstorms, our Public Works Department puts out brine and sand-and-salt mix on primary roadways and bridges to reduce ice accumulation, and works to clear City roads following a snowstorm. Learn more about the snow removal process and what order streets are cleared. 

• During major snowstorms, the City encourages residents to stay home if at all possible. If residents must travel, they should make every effort to use major thoroughfares that have been plowed and/or treated with sand and salt. 
• Residents should also make every effort to move or park their vehicles on side streets, leaving the primary and secondary streets open and accessible for plowing operations and for use by police, fire, and other public safety vehicles 
• Residents and property owners are also responsible for snow and ice removal in their driveways, apartment access roads, parking lots, and sidewalks. The clearing of private streets is the responsibility of the homeowners within that subdivision.