Notice Under the Americans with Disabilities Act

In accordance with the requirements of Title II of the Americans with Disabilities Act of 1990 ("ADA"), the City of Durham will not discriminate against qualified individuals with disabilities on the basis of disability in its services, programs, or activities.

Employment: The City of Durham does not discriminate on the basis of disability in its hiring or employment practices and complies with all regulations promulgated by the U.S. Equal Employment Opportunity Commission under Title I of the ADA. 

Effective Communication: The City of Durham will generally, upon request, provide appropriate aids and services leading to effective communication for qualified persons with disabilities so they can participate equally in the City of Durham’s programs, services, and activities, including qualified sign language interpreters, documents in Braille, and other ways of making information and communications accessible to people who have speech, hearing, or vision impairments. 

Modifications to Policies and Procedures: The City of Durham will make all reasonable modifications to policies and programs to ensure that people with disabilities have an equal opportunity to enjoy all of its programs, services, and activities.  For example, individuals with service animals are welcomed in the City of Durham offices, even where pets are generally prohibited. 

Requests: Anyone who requires an auxiliary aid or service for effective communication, or a modification of policies or procedures to participate in a program, service, or activity of the City of Durham, should contact Durham One Call at 919-560-1200 or [email protected], as soon as possible but no later than 48 hours before the scheduled event. 

The ADA does not require the City of Durham to take any action that would fundamentally alter the nature of its programs or services, or impose an undue financial or administrative burden.  

The City of Durham will not place a surcharge on a particular individual with a disability or any group of individuals with disabilities to cover the cost of providing auxiliary aids/services or reasonable modifications of policy, such as retrieving items from locations that are open to the public but are not accessible to persons who use wheelchairs.

Complaints

Complaints that a City program, service or activity is not accessible to persons with disabilities should be directed to Durham One Call at 919-560-1200 or [email protected].

Grievances

Any resident who wishes to file a formal complaint with the City that alleges noncompliance or any actions that would be prohibited by Title II of the ADA should follow the Grievance Procedure (English) or Grievance Procedure (Spanish).