Welcome to the Department of Water Management

The Department of Water Management maintains the City’s pipes, plants, and facilities and provides essential services. Our more than 350 water professionals deliver pure, clean drinking water to the people of Durham 24 hours a day, seven days a week, 365 days a year. Quick response teams fix water main breaks, sewer overflows, and other emergencies. We also treat used water at reclamation facilities before safely returning it to the environment.

Latest news from water management

  1. Durham Department of Water Management logo

    City of Durham to Perform Temporary Water Disinfection Changeover

    City of Durham to perform temporary water disinfection changeover. The federal and state-mandated annual month-long process begins March 1 and run for six weeks. This will not impact safety or quality of drinking water. Read on...
  2. Newsflash Image

    2022 Water Quality Report: 100% Compliance With All Drinking Water Quality Standards

    The City of Durham Water Management team continued delivering clean and safe drinking water to more than 309,000 residents in 2022 while remaining in 100% compliance with all federal drinking water standards. Read on...
  3. Durham Department of Water Management logo

    Durham Water Management Statement on EPA's Proposed PFAS Standards

    The Department of Water Management's response to the U.S. Environmental Protection Agency's announcement of new draft drinking water standards for a subset of compounds referred to as PFAS. Until now, there have been no drinking water standards for PFAS. Read on...
  4. Photo of Teer Quarry take from the shore with a rock in the foreground.

    Department of Water Management Statement on Teer Quarry

    Durham’s Department of Water Management is aware of a recent North Carolina Department of Environmental Quality (NCDEQ) public hearing regarding Teer Quarry, as well as media reports about the quarry and contaminants in groundwater near the site. Read on...
  5. Durham Department of Water Management logo
View All
  1. Get a Free Fat Trapper!
  2. Educational Activities
  3. Stormwater Utility Fee

Get a Free Fat Trapper!

Collection of items that come in the fat trapper kit.

Pouring fats, oils or grease (FOG) down the drain can lead to blocked pipes, household plumbing problems, and sewer overflows. And overflows can have potentially serious environmental health impacts. The easiest way to help prevent overflows is to keep grease out of the sink.

That's why we're happy to provide free Fat Trappers for Durham residents! These small grease collection units are convenient to keep in your kitchen and simple to use at home. To request a complimentary Fat Trapper or refill bags (Durham residents only), just complete the online form! (Please note, due to overwhelming response, delivery of new Fat Trappers may delayed by several weeks. We are working as quickly as possible to fulfill all requests!)

And if you'd like to learn more about how FOG and wipes clog pipes, check out this year’s sewer report. It covers the first three months of the pandemic, and we encourage you to take a look at the full document, which includes information on spills and overflows that occurred in FY 2021.

What Our Workers Do for the Community

Two water workers with cones alongside a large work truck on a city residential street.

YOU’LL FIND US IN THE FIELD

We’re out repairing pipes, operating vehicles, and installing water meters. We’re the ones who rush to the scene of a water main break or sewer overflow and stay on the job until it’s fixed. Our goal is to provide affordable water and sewer service, create a quality customer experience, and meet all legal and regulatory requirements to keep our people and environment healthy, thriving, and strong.

Wayne Drop mascot with a group of happy elementary school students.WE PROMOTE WATER CONSERVATION

We offer an active water conservation and public education program. We have resources available for schools, civic groups, and interested residents in our service area. Call Conservation Program staff in the Department of Water Management at 919-560-4381 to request materials, schedule presentations or request additional information. Presentations can be also be requested using our online request form.

Spanish language educator working with children at a community event to promote games about water.WE REACH OUT TO SAVE WATER

That’s a top priority, so we work with customers to reduce water demand and maximize efficiency. We are a proud EPA WaterSense® Partner, and in 2020 Durham was once again recognized by the EPA for our commitment with a WaterSense Excellence Award. Two popular initiatives that help our customers to improve their water efficiency are the Toilet Rebate Program and our Save Water Kits.

Bathroom toilet.WE HELP YOU SAVE WATER AND MONEY

Our WaterSense High Efficiency Toilet (HET) Rebate Program can help residents and property owners save water and lower their water bills. Purchase a High Efficiency Toilet (HETs use an average of 1.28 gallons per flush) that’s on the Environmental Protection Agency’s (EPA) WaterSense list to qualify.

Tangle of rags being lifted out of wastewater by a filter at the plant.WE WORK TO PREVENT PROBLEMS

Fats, oils, and grease (FOG) can block wastewater pipes and cause plumbing problems or sewer overflows. The same goes for "flushable" wipes. Blockages can have a serious impact on the environment. The easiest way to help prevent overflows is to keep FOG and wipes out of the system.

Old sink with separate hot and cold water faucets.WE SUPPORT AND PROTECT PUBLIC HEALTH

We test for lead in drinking water and announce results in our annual Water Quality Report (pdf). Lead is a common, natural metal that is found throughout the environment; however it rarely occurs naturally in surface water supplies such as lakes and rivers. Lead mainly enters drinking water when older household plumbing corrodes.