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The original item was published from 3/20/2020 5:08:01 PM to 5/22/2020 10:51:35 AM.

News Flash

City of Durham News

Posted on: March 20, 2020

[ARCHIVED] City of Durham Closing All City Facilities to Public Effective March 23

Image of customer at water payment center

In light of growing concerns regarding COVID-19, the City of Durham is taking increased measures to help stop the potential spread of this virus among residents and City staff.

Effective Monday, March 23 at 8 a.m., all City of Durham facilities, including City Hall, police headquarters and all fire stations, will be closed to the public until further notice. All Durham Parks and Recreation facilities were closed to the public on March 13.

Durham One Call along with many City staff from all departments are currently teleworking and will be available during normal business hours to provide assistance either by phone or by email. The City’s website is also fully operational and allows residents to easily make water bill payments and submit online services requests. Durham One Call will also be available by phone at (919) 560-1200 and through their free smartphone app available in the Apple and Google Play stores.

Public safety employees in police, fire, and the emergency communications center (911), along with other City employees such as those who work in the Water Management and Solid Waste Management Departments, will continue their normal duties while observing social distancing and hand sanitization best practices.

Curbside residential collections of garbage, recycling, yard waste, and bulky items will continue under normal operations with the exception of bulky cardboard collections, which are suspended until further notice. The Waste Disposal and Recycling Center, located at 2115 E. Club Blvd., is also closed to the public with the exception of large commercial account customers and other City vehicles.

The following services will be temporarily modified in to continue to provide assistance while all City facilities are closed to the public.

Water Management Customer Service Center (City Hall Lobby)

Development Services Center (City Hall Ground Floor)

  • Customers who need assistance should call (919) 560-4137 or email at [email protected].  


Effective Monday, March 23, GoDurham plans to continue running its normal routes and daytime schedules, but will end all service at 9:30 p.m., meaning the last pickup from Durham Station will be at 9:30 p.m.

These changes will allow more time each night to follow the protocols in place to carefully disinfect the buses, including wiping surfaces with disinfectants and use of disinfectant fog for complete coverage.

Riders should visit or call (919) 485-7433 for additional information.

Park Durham Customer Service Center (105 W. Morgan St.)

  • Customers may submit credit card payments online or by U.S. Mail as follows:
    • Parking citation payments:
    • Parking citation appeals:
    • U.S. Mail: P.O. Box 1370, Durham, N.C. 27701; make check payable to the "City of Durham"

Customers unable to make payments using the online system or by U.S. Mail may request a waiver of any late fees applicable after the City’s State of Emergency Declaration made on March 13, and late fees will be waived accordingly. For more information, visit, email [email protected] or call (919) 560-4157.

Human Resources Walk-In Service Center (City Hall First Floor)

For COVID-19 updates on City operations, programs, and services, visit and follow the City’s Facebook, Twitter, and Instagram pages.

To stay abreast of the COVID-19 situation in Durham and to learn more about how to help reduce the potential spread of this virus, residents are encouraged to visit the Durham County Department of Public Health website or follow their social media pages.

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