CITY SERVICE & FACILITY UPDATES
The City will reopen to the public at 10 a.m. on Tuesday, January 18. Residents should also be aware of changes to services and programs due to the City's closure to observe MLK Day on Monday, January 17.
Garbage, Recycling, Yard Waste Collection
Check the Solid Waste Collections webpage for service updates. To receive curbside collections alerts, residents are encouraged to download the free Durham Rollout app for iPhone and Android.
REPORT POWER OUTAGES
Power outages and downed power lines should be reported directly to:
- Report an outage online or by calling 1-800-POWER-ON or 1-800-419-6356
- Visit the Duke Energy website to view an outage map or sign up for alerts
Piedmont Electric Membership Corporation
- Report an outage via SmartHub or by calling 1-800-222-3107 or 1-800-449-2667
- View Pidemont Electric outage restoration updates map
REPORT DOWNED TREES
Residents are urged to not touch downed trees or branches that are tangled up with power lines.
- If the downed tree presents an immediate, life-threatening hazard call 911.
- To report downed trees on City-maintained streets, residents should contact the Durham Emergency Communications Center non-emergency line at 919-560-4600.
- Residents and property owners are responsible for downed tree removal on private property, driveways, apartment access roads, parking lots, and sidewalks.
The Public Works Department will work to clear streets as needed based on the impact of the winter storm. Learn more about the snow removal process and what order streets are cleared.
- During major snowstorms, the City encourages residents to stay home if at all possible. If residents must travel, they should make every effort to use major thoroughfares that have been plowed and/or treated with sand and salt.
- Residents should also make every effort to move or park their vehicles on side streets, leaving the primary and secondary streets open and accessible for plowing operations and for use by police, fire, and other public safety vehicles
- Residents and property owners are also responsible for snow and ice removal in their driveways, apartment access roads, parking lots, and sidewalks. The clearing of private streets is the responsibility of the homeowners within that subdivision.
The City encourages residents to prepare, stay informed, and stay home during winter weather:
- Visit the National Weather Service website for the latest forecast
- Prepare a Winter Weather Safety Kit
- Sign up for local emergency notifications from Alert Durham
- Residents are encouraged to follow the City on Facebook, Twitter, and Instagram to get up-to-date information about City operations, facilities, and services.