CITY SERVICE & FACILITY UPDATES
Given current weather and road conditions, City Hall and other non-emergency facilities will open to the public and employees on a delated schedule at 10 a.m. on Monday, January 24.
Garbage, Recycling, Yard Waste Collection
- Last Friday's yard waste collections will instead take place on the next regularly-scheduled yard waste days (January 27 for Thursday customers or January 28 for Friday customers).
- Check the Solid Waste Collections webpage for service updates. To receive curbside collections alerts, download the free Durham Rollout app for iPhone and Android.
The City encourages residents to prepare, stay informed, and stay home during hazardous weather:
- Visit the National Weather Service website for the latest forecast
- Prepare a Winter Weather Safety Kit
- Sign up for local emergency notifications from Alert Durham
- Residents are encouraged to follow the City on Facebook, Twitter, and Instagram to get up-to-date information about City operations, facilities, and services.
REPORT POWER OUTAGES
Power outages and downed power lines should be reported directly to:
Piedmont Electric Membership Corporation
REPORT DOWNED TREES
Residents are urged to not touch downed trees or branches that are tangled up with power lines.
- If the downed tree presents an immediate, life-threatening hazard call 911.
- To report downed trees on City-maintained streets, residents should contact the Durham Emergency Communications Center non-emergency line at 919-560-4600.
- Residents and property owners are responsible for downed tree removal on private property, driveways, apartment access roads, parking lots, and sidewalks.
The Public Works Department will work to clear streets as needed based on the impact of the winter storm. Learn more about the snow removal process and what order streets are cleared.
- During major snowstorms, the City encourages residents to stay home if at all possible. If residents must travel, they should make every effort to use major thoroughfares that have been plowed and/or treated with sand and salt.
- Residents should also make every effort to move or park their vehicles on side streets, leaving the primary and secondary streets open and accessible for plowing operations and for use by police, fire, and other public safety vehicles
- Residents and property owners are also responsible for snow and ice removal in their driveways, apartment access roads, parking lots, and sidewalks. The clearing of private streets is the responsibility of the homeowners within that subdivision.