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Water Management

Posted on: February 23, 2022

Customer Alert - Potential Scam

Durham Department of Water Management logo

Phone Scam Alert
We have received reports that customers are receiving calls demanding payment for their water or utility bill. @DurhamWater will never ask a customer to provide a credit card or pre-paid debit card over the phone. If you receive a call demanding payment, please hang up and contact Durham One Call at 919-560-1200 to report the call and verify your account balance.

Water Management will never send employees into the field to collect payment in person or ask a customer to pay anywhere other than at an Authorized Payment Location. For details on where and how to pay visit:

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