During the week of May 30 to June 2, Water Management's Cashiering Service at its Mist Lake Facility will be closed for construction. During the temporary closure, utility customers can pay their utility bill in person at City Hall (101 City Hall Plaza, Durham, NC 27701) Monday through Thursday from 8 a.m. and 4:30 p.m. and on Fridays from 10 a.m. to 4:30 p.m. The Mist Lake Facility will reopen with its regular hours on Monday, June 5.
There are several ways to pay your bill:
- Utility payments can be made online at the City’s customer billing and account portal.
- Pay by phone - call 919-560-1200, Option 1.
- Pay by cash at the cashiering counter at Mist Lake, 1600 Mist Lake Drive, or at City Hall.
- Western Union. In addition to existing methods of payment online, by phone, and in person, we've teamed with Western Union to set up Authorized Cash Payment Locations near where you live and work. Now you can go any one of Western Union's 40 Durham locations to pay your water bill. They're open seven days a week and in the evenings, which should be more convenient for residents who like to pay with cash but without the trip to City Hall. (You will be asked to provide account details the first time you use this service.)
Each time you pay at an Authorized Payment Location:
- State that you want to pay via "Quick Collect".
- Use "City of Durham Department of Water Management" as the Company name.
- Use the Last Name and Account Number which are printed on your utility bill.
- Bring your bill or payment stub with you.
- Make your payment with cash only.
- There is no fee for customers.
- The store clerk will receive your funds and enter the payment information. The payment is visible to staff within minutes and applied to your account the next business day.
- You will receive a validated payment receipt as proof of payment, keep the receipt for your records.
- To ensure your payment is received safely, use only an Authorized Western Union Payment Location.
- Mail your payment by check or money order with payment stub to:
City of Durham
P.O. Box 580520
Charlotte, NC 28528-0520