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Most apartment complexes and townhome communities are considered multi-family properties and are not serviced by the City. Contact your property manager to find out about waste collection for your particular home.
All carts should be placed at the curb before 6 a.m. for collection (Except exempt customers). Leave a minimum of three feet between carts. If carts are placed too close to each other, they are likely to be knocked over while the cart is being serviced. The city will not be responsible for damaged property if carts are obstructed by objects and/or will not be serviced.
Residents should take items to the Waste Disposal and Recycling Center at 2115 E. Club Blvd for proper disposal. Weight of the items will determine the cost of disposal. Solid Waste Management will not service any carts containing construction or non-household items. This includes materials such as carpentry, doors, windows, and cabinets.
Place a request with Durham One Call online or by calling 919-560-1200 to make a request for repairs or replacements. Place the broken cart at the curb on your day of collection so it can be serviced. The cart will not be serviced if it is not at the curb. Occupants will be charged a fee to replace carts damaged by fire, vandalism, vehicle damage, or excessive filth caused by not properly bagging garbage.
We do offer free Bulky Item curbside pickup up to once per week for 3 items or less per pickup. You can get more information about what is eligible for pickup and schedule a day for your collection online.
There are a number of reasons that we might not be able to complete a collection. If you met all of the requirements below and we missed you, please report a missed collection and we will attempt to make it up before your next collection day.
1. Be sure your cart is at the curb no later than 6 am on your collection day. Best to put it out the night before.2. The cart must not be obstructed. It must be a safe distance (generally 3 feet is good) from other carts, parked cars, mailboxes, fences, utlility poles, and any other property that could be damaged by a mechanical arm during collection.3. Your street must be accessible. Road closures are generally rare but do happen for water main breaks, street maintenance, etc.4. If this is a holiday week, collections are usually pushed back one day. You can sign up for collection reminders or use the Durham Rollout app to have access to your address' collection schedule.5. Sometimes we have personnel and / or vehicle issues that prevent us from completing routes. If you sign up for service alerts, we notify you when this happens on your route.