Can I make a payment by phone if my account is turned off for non-payment?
Yes, you can, but please notify the city right away by calling 919-560-1200 between 8 a.m. and 6 p.m. so that staff can be dispatched to your residence or business as soon as practical to reconnect your service. Because the interactive voice response system does not post payments until the next business day, you must notify the city that you have paid to have your water turned on the same day.

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1. How can I pay my City of Durham utility bill by phone?
2. How much is the payment processing charge?
3. Can a customer service representative take my payment over the phone?
4. How secure is the interactive voice response system?
5. How can I be sure my payment is received by the city?
6. Can I make a payment by phone if my account is turned off for non-payment?
7. Can I make a payment by phone if my account is still on but I have received a letter notifying me that it will be turned off today for non-payment?
8. Will the $50 nonpayment service charge be waived if I pay by phone before my water is turned off?
9. Can I make a payment when I get an automatic reminder phone call from the city that my payment is late?
10. Can I make a payment for a relative or roommate or can another person make a payment on my account?
11. Can I set up recurring payments using the interactive voice response?
12. How can I make a payment by phone if I can’t find my bill?
13. Do I have to pay the entire bill or can I pay a portion?
14. How can I cancel a payment if I’ve made a mistake or find out my spouse already paid online?
15. Why is the city offering payment by phone when the website already accepts credit cards?