Why is the city offering payment by phone when the website already accepts credit cards?
This option has been requested by many customers for several reasons. Some customers do not have internet access. Others find it more convenient to pay by phone without having to log into a computer. Customers can also use e-checks over the phone whereas only credit cards can be used to pay on the website. However, the web payment options will be upgraded in the next few months to allow e-checks and recurring e-check and credit card payments.

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1. How can I pay my City of Durham utility bill by phone?
2. How much is the payment processing charge?
3. Can a customer service representative take my payment over the phone?
4. How secure is the interactive voice response system?
5. How can I be sure my payment is received by the city?
6. Can I make a payment by phone if my account is turned off for non-payment?
7. Can I make a payment by phone if my account is still on but I have received a letter notifying me that it will be turned off today for non-payment?
8. Will the $50 nonpayment service charge be waived if I pay by phone before my water is turned off?
9. Can I make a payment when I get an automatic reminder phone call from the city that my payment is late?
10. Can I make a payment for a relative or roommate or can another person make a payment on my account?
11. Can I set up recurring payments using the interactive voice response?
12. How can I make a payment by phone if I can’t find my bill?
13. Do I have to pay the entire bill or can I pay a portion?
14. How can I cancel a payment if I’ve made a mistake or find out my spouse already paid online?
15. Why is the city offering payment by phone when the website already accepts credit cards?