How are commercial customers billed?
All non-residential customers, including multi-family residential customers, are billed at the Tier 3 rate. Service charges depend on the size of the meter providing service.

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1. What are tiered water rates?
2. Why are only Single Family Residential (SFR) customers subject to the tiered rate system?
3. If I use water in the higher Tiers, will all my water be charged at that amount?
4. Will sewer charges be assessed at the tiered rates?
5. How are commercial customers billed?
6. Do business customers pay more for water and sewer services than residential users?
7. Why are water and sewer rate increases necessary?
8. What do water and sewer service charges pay for?
9. What do water and sewer consumption/usage charges pay for?
10. What is an irrigation rate?
11. Does the City have resources for customers that may not be able to pay their water and sewer bill?
12. Does Durham use tax money to provide water and sewer services?
13. Why does the use of “one-time” revenues have an impact on the water and sewer rates?
14. What are revenue bonds and why are they issued?
15. What are revenue bond rate covenants and what is their connection to water and sewer rates?
16. What are fixed sewer consumption charges – also known as sewer only charges?