What do water and sewer service charges pay for?
Service Charges cover the costs of keeping the systems “ready to serve” when the faucet is turned on or the toilet is flushed. Below is a breakdown of the specifics that service charges cover:

  1. 100 % of the cost to read and maintain meters
  2. 100 % of the Customer Billing and Service Division
  3. 20 % of Public Works Engineering and Administration
  4. 18 % of Department of Water Management Administration
  5. 52 % of Water and Sewer Treasury functions (cashiering and collections)
  6. 20 % of the Plant Maintenance Division functions
  7. 20 % of Water and Sewer Laboratory Services
  8. 10 % of the System Rehabilitation Program
  9. 10 % of Water and Sewer Line Maintenance
  10. 5 % of the Regulatory Compliance Division functions
  11. 21 % of General Fund (services provided by other City departments in support of Water and Sewer Fund activities)
  12. 47 % indirect costs
  13. 15 % Rate Funded Capital Improvement Program (also funded by Capital Facility
    Fees and Revenue Bonds)
  14. 20 %of Debt Service
  15. Offset by 100 % of revenues collected from Late and Service Initiation Fees

Show All Answers

1. What are tiered water rates?
2. Why are only Single Family Residential (SFR) customers subject to the tiered rate system?
3. If I use water in the higher Tiers, will all my water be charged at that amount?
4. Will sewer charges be assessed at the tiered rates?
5. How are commercial customers billed?
6. Do business customers pay more for water and sewer services than residential users?
7. Why are water and sewer rate increases necessary?
8. What do water and sewer service charges pay for?
9. What do water and sewer consumption/usage charges pay for?
10. What is an irrigation rate?
11. Does the City have resources for customers that may not be able to pay their water and sewer bill?
12. Does Durham use tax money to provide water and sewer services?
13. Why does the use of “one-time” revenues have an impact on the water and sewer rates?
14. What are revenue bonds and why are they issued?
15. What are revenue bond rate covenants and what is their connection to water and sewer rates?
16. What are fixed sewer consumption charges – also known as sewer only charges?