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1. Where do I find the insurance rating (ISO) and Fire Station for my address?

Your insurance rating (ISO) and Fire Station location can be found at Find My Fire Station ISO (Insurance Rating). 

2. What Fire Station serves my address?

Click here to find your Fire Station. 

3. How can I contact a fire inspector?

If you know your Fire Inspector or Assistant Fire Marshal’s name, the contact information is listed here.  

Fire Prevention Division page.

4. How can I get a copy of a Fire Report?

A Fire Report  or an Environmental Survey Assessment (ESA-1) must be requested here.

Public Records Request

5. How can I schedule the Fire Department, firefighters, or a fire truck to participate in my community event?

You can request that the fire department participate in your community event by calling 919-560-4242, ext. 19223, 19241, or 19242, between the hours of 8:30 a.m. and 4:30 p.m., or by completing our online Fire Education Event/Safety Request Form.  Please know that we do not participate in birthday parties. 

Event Request Form

6. How can I schedule a ride-along with a fire station?

Ride-Alongs can last up to 12 hours long and must be scheduled after completion of the items listed below:

1. Submit a Ride-Along Request Form.
2. Print and complete pages 1 and 2 Review of policy found in Ride Along Documents
3. Submit a paper copy of driver's license.
4. Attend a 20 minute safety briefing

7. I received a bill from Fire Recovery USA (FRUSA) that I believe is incorrect. What should I do?

A partnership between the City of Durham Fire Department and California-based Fire Recovery USA (FRUSA) allows fire inspectors to utilize an automated inspection program. The invoices and receipts for these inspections will be emailed from the Fire Recovery USA Inspections Department.

You may mail your payment or pay for the fire inspections online. For online payments, visit Fire Recovery USA or call at 888-640-7222, ext. 112.

If you still believe that you have received a bill in error, have your account number available and contact the Fire Prevention Division at 919-560-4242, ext. 19247.

8. How do I schedule a fire drill for my business?

Complete a Fire Education Event/Safety Request Form

Community Event Request Form.

9. How do I request a free smoke alarm?

Please review the Alarm for Life Program on the Fire Education Event/Safety Request Form

Fire Prevention Programs page.

10. How do I schedule a fire inspection?

Complete a Fire Inspection Request Form. You will receive a response within 24-48 hours, excluding Saturdays, Sundays, or City holidays.  If you do not receive a response within 48 hours, please contact Deputy Fire Marshal Joel Gullie. 

11. Does the Durham Fire Department install car seats?

Except in cases where drivers have been cited for improper child restraint, if you would like to learn how to install your car seat for free, our trained technicians will teach you everything you need to know to make sure your car seat is fitted and installed correctly.

Car seats are checked by appointment only on Thursdays from 1:00 pm - 5 pm at City of Durham Fire Station 9 located at 1648 Midland Terrace

Please direct questions to 919-560-4242 extension 19223, 19241, or 19242.

Click HERE to schedule an appointment.

For additional information about child passenger safety, please visit: www.SafeKids.org and www.BuckleUpNC.org

The following Durham agencies may also be able to assist you: 

        •NC State Highway Patrol at 101 S. Miami Blvd - 919-560-6868 

        •Durham County EMS by appointment ONLY at 226 Milton Road - 919- 560-8287