How can I tell if my bill is estimated?

Your bill will say “this is an estimated reading” right below the amount due on the left hand side. If your bill is marked estimated for more than two months in a row, please consider contacting the Department of Water Management through Durham One Call at (919) 560-1200.

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1. What is an estimated bill?
2. How can I tell if my bill is estimated?
3. How are estimated bills calculated?
4. Do I have to pay a bill that is estimated?
5. What if I paid estimated bills that turned out to be higher than my actual water use? Will I be issued a refund now that it's clear I overpaid?
6. I already paid bills without noticing they were estimated bills. Now I am being billed for more. Do I have to pay that, too?
7. How far back are you allowed to retroactively bill me?
8. How do you calculate the back-billed amount to make sure that I have not been overcharged?
9. How do I contact Customer Billing if I have a question about the amount due and how it was calculated?