Do I have to pay a bill that is estimated?

You are responsible for paying your bill every month whether it’s based on an actual meter reading or an estimate. The Department of Water Management has more than 95,000 customers. With that many meters to read, a small number each month may have issues. Rather than hold the bill for the next cycle, we send an estimated bill until the issue is resolved. This way, your estimated bill reflects your normal usage and you are not caught off-guard the following month with a double bill.

Show All Answers

1. What is an estimated bill?
2. How can I tell if my bill is estimated?
3. How are estimated bills calculated?
4. Do I have to pay a bill that is estimated?
5. What if I paid estimated bills that turned out to be higher than my actual water use? Will I be issued a refund now that it's clear I overpaid?
6. I already paid bills without noticing they were estimated bills. Now I am being billed for more. Do I have to pay that, too?
7. How far back are you allowed to retroactively bill me?
8. How do you calculate the back-billed amount to make sure that I have not been overcharged?
9. How do I contact Customer Billing if I have a question about the amount due and how it was calculated?