I already paid bills without noticing they were estimated bills. Now I am being billed for more. Do I have to pay that, too?

Sometimes a customer uses more water than estimated, sometimes less. Even when we can’t access your meter, it keeps recording water use. At this point, we have reviewed the meter readings and your actual records and verified that you used more water than we estimated. What you see on your bill is a charge for that water. Yes, you are required to make payment in full.

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1. What is an estimated bill?
2. How can I tell if my bill is estimated?
3. How are estimated bills calculated?
4. Do I have to pay a bill that is estimated?
5. What if I paid estimated bills that turned out to be higher than my actual water use? Will I be issued a refund now that it's clear I overpaid?
6. I already paid bills without noticing they were estimated bills. Now I am being billed for more. Do I have to pay that, too?
7. How far back are you allowed to retroactively bill me?
8. How do you calculate the back-billed amount to make sure that I have not been overcharged?
9. How do I contact Customer Billing if I have a question about the amount due and how it was calculated?