How do I start new water service?

New water service can be requested online. Go to the Start Water Service webpage to review the requirements and scroll to the bottom of the page to complete the online request form.

If you are leasing the property for which you are requesting water service, you will be asked to upload a signed copy of your lease. If you have just purchased the home we may need a copy of your closing statement.

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1. I submitted a request using the Durham One Call online request form. What happens now?
2. How do I start new water service?
3. How can I make changes to my water billing account?
4. How do I access my online water billing account?
5. When I enter my water account number it's saying my account doesn't exist?
6. How can I get help paying my water bill?
7. How do I pay for a hydrant meter?
8. Where can I find a trash pickup schedule for my address?
9. My trash was never picked up! Who do I contact?
10. My garbage/recycling cart is damaged. How do I get a new one?
11. How can I request an additional cart (trash, recycling, yard waste)?
12. How can I become an exempt customer because of my health condition?
13. How can I stop my yard waste service?
14. How can I get a bulky item picked up?
15. How do I change my credit card information for automatic drafts?