How do I access my online water billing account?

Access your account and make payments through the City's online utilities customer portal. For assistance using the portal, view a list of FAQ's.

Show All Answers

1. I submitted a request using the Durham One Call online request form. What happens now?
2. How do I start new water service?
3. How can I make changes to my water billing account?
4. How do I access my online water billing account?
5. When I enter my water account number it's saying my account doesn't exist?
6. How can I get help paying my water bill?
7. How do I pay for a hydrant meter?
8. Where can I find a trash pickup schedule for my address?
9. My trash was never picked up! Who do I contact?
10. My garbage/recycling cart is damaged. How do I get a new one?
11. How can I request an additional cart (trash, recycling, yard waste)?
12. How can I become an exempt customer because of my health condition?
13. How can I stop my yard waste service?
14. How can I get a bulky item picked up?
15. How do I change my credit card information for automatic drafts?