My trash was never picked up! Who do I contact?

Before contacting the City about missed trash collection, please verify on the Find My Collection Day webpage that it is your scheduled trash pickup day. If your trash was indeed scheduled to be picked up, please contact Durham One Call via our online request form, download our app for Android or iPhone, or call 919-560-1200 to report missed trash collection. 

Please note that trucks may be running late due to mechanical or weather-related issues, so please give us a reasonable window of time before contacting us to report missed trash collection.

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1. How do I start new water service?
2. How can I make changes to my water billing account?
3. How do I access my online water billing account?
4. How can I get help paying my water bill?
5. Where can I find a trash pickup schedule for my address?
6. My trash was never picked up! Who do I contact?
7. My garbage/recycling cart is damaged. How do I get a new one?
8. I submitted a request using the Durham One Call online request form. What happens now?