The safest way to update/change your payment method in your Customer Portal is to fully remove the payment method. You will go to “My Wallet” (Note in the example below the card # is not the same – this is just to reference the steps)

Select "Edit":

Select "Remove Payment Method":

Select "Confirm":

You will then select "Add Payment Method" and add the updated/new card:

**Please note once the payment method is added/updated Auto Pay will need to be re-established as well if the customer prefers to utilize that free service through our Customer Portal**
Service request:
Click or call 919-560-1200