I submitted a request using the Durham One Call online request form. What happens now?

One Call staff will review your request in the order it was received and route it to the appropriate City staff. You can receive email updates and check the status of your request with the account you created when you submitted your request. Response times vary by request, department servicing request, and volume of requests received, so please be patient as we work to resolve your request.

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1. I submitted a request using the Durham One Call online request form. What happens now?
2. How do I start new water service?
3. How can I make changes to my water billing account?
4. How do I access my online water billing account?
5. When I enter my water account number it's saying my account doesn't exist?
6. How can I get help paying my water bill?
7. How do I pay for a hydrant meter?
8. Where can I find a trash pickup schedule for my address?
9. My trash was never picked up! Who do I contact?
10. My garbage/recycling cart is damaged. How do I get a new one?
11. How can I request an additional cart (trash, recycling, yard waste)?
12. How can I become an exempt customer because of my health condition?
13. How can I stop my yard waste service?
14. How can I get a bulky item picked up?
15. How do I change my credit card information for automatic drafts?