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1. How do I request a bulky item pickup?

Bulky items are picked up by request only and can be scheduled here. If you have any difficulty using the scheduling system, you can email us at [email protected] or call 919-560-1200.

2. How am I supposed to set out bulky items?

Safe Placement Requirements:

Items are picked up mechanically using a special "boom truck". Please follow these guidelines for safe collection:

• DO NOT place items for collection under low hanging wires or tree limbs.
• DO NOT cover or obstruct water meters, fire hydrants, manholes, telephone boxes, etc. with items or brush to be collected.
• DO NOT place items near or on top of underground sprinklers, decorative stones, or other items that may be damaged during the collection process.
• DO NOT lean items against other objects.
• DO NOT place near a mailbox, parked car, fence, utility pole or anything else of value.

Preparation Guidelines:

• Appliances: All food and debris must be removed prior to collection. Remove or secure doors to eliminate potential hazards to children.
• Lawn equipment: Gasoline, oil and any other fluids must be fully removed before collection.

3. Do you have a list of prohibited bulky items?

There are certain items that are prohibited from curbside collection, including:

• Building materials
• Car parts
• Construction debris
• Dirt
• Food Scraps
• Glass / Mirrors
• Loose leaves
• Propane tanks
• Television sets
• Tires
• Tree stumps
• Wood / Lumber / Pallets

These items should be disposed of at the City's Waste Disposal and Recycling Center, 2115 East Club Boulevard.

4. I live in a townhouse community. What do I need to know about bulky item set out?

The City only provides curbside bulky item service to solid waste customers. If you have a City provided garbage cart, you are most likely an eligible customer. If your property has a dumpster or is collected by a private company, we do not provide bulky item pickup there. If you live in a townhome community that is serviced by the City, make sure bulky items are set out in an accessible place, clear of any obstructions and on the curb of a road that is large enough for our vehicles to navigate.

5. What is bulky brush collection?

Yard waste customers are entitled to two (2) free bulky brush pickups per year as part of their paid subscription service. Put in a request online or call 919-560-1200 to set up a bulky brush collection. Your bulky brush must not exceed 4 cubic yards, which is approximately equal to one average size pickup truck. Excess debris is subject to additional charges that must be approved by the customer before collection will be made. Learn more about yard waste service.

Non yard waste customers are charged for bulky brush pickups. After receiving your request, we will send someone to estimate the cost and get your approval before removing the brush.

6. How can I dispose of my Television?

Television collection is by request only and handled separately from bulky item requests. See details and make a request on our Television Collection webpage.