Why are there long lines every time I go?

Long lines and wait times are simply a product of customer volume. Current traffic studies done by staff show that M-F from 7:30 to 9:00 AM and 11:00 AM thru 2:00 PM seem to be the heaviest times and all day Saturday (7:30-12:00). Other delay reasons are the weigh in-weigh out process or the customer may want to change payment type, which can slow down the process. Staff does its best to help direct customers around to speed up the process and we are currently installing an additional scale to help with the volume.   Safety of staff and customers is always our highest priority.

Show All Answers

1. Where is the City's solid waste drop off facility and when is it open?
2. What services are offered at the facility?
3. What are the rates for using the facility?
4. Will staff help me unload my stuff?
5. Why are there long lines every time I go?
6. Why do you have to go across the scale when bringing items to be disposed of at the hand unload or yard waste site?