Why did the City start with “pilots”?

Other U.S. cities are building confidence in the new types of first responses that Durham has been piloting, by sending unarmed responders to 9-1-1 calls and showing this can be done in a way that meets the needs of those in crisis and is consistent with the safety of all involved, including the responders. You can find successful alternative response programs operating in cities across the U.S. that are similar to each DCSD pilot. 

So, why pilot? 

The most important reason to start small is so that we can learn how to do this well here in Durham. While others are seeing success with these new approaches to crisis response, there is still a lot to learn and figure out. For example, cities have different eligibility criteria and different staffing models. By calling these pilots, we mean that we do not believe we have everything figured out at the outset. By starting small and paying close attention to the data, we can learn what approaches work best before scaling them citywide and 24/7. In this way, we intend to refine and make changes to these models to best meet the needs of Durham residents. 

Show All Answers

1. Why did the City start with “pilots”?
2. What is Crisis Call Diversion (CCD)?
3. What is a Community Response Team (CRT)?
4. What is Co-Response (CoR)?
5. What is a Care Navigator (CN)?
6. Where do these HEART units operate?
7. Why don’t all units operate citywide? Will they ever?
8. How did you select the service area and why use police beats?
9. What are the hours of operation for each pilot?
10. Why don’t units operate 24/7? Will they ever?
11. How did you select the hours of operation?
12. Will these new responses slow down 9-1-1 in sending a response as call takers have to learn about the new responses?
13. How are you going to keep unarmed responders safe?
14. Can I request one of these responses?
15. Is there a number other than 9-1-1 to request these services?
16. Why do I have to go through 9-1-1 to get an unarmed response?
17. What kinds of personnel are staffing these units, and what kinds of training have they had prior to starting with DCSD?
18. What kinds of additional training will DCSD staff have prior to responding to calls for service?
19. What kinds of calls for service are eligible for HEART and how did you select them?
20. How are these programs being evaluated?
21. How can I follow the progress of the HEART program?
22. How did you develop these pilot plans? Who did DCSD work with to plan?
23. Why did the City create the Community Safety Department?