What kinds of personnel are staffing these units, and what kinds of training have they had prior to starting with DCSD?

DCSD first responders fall into three broad categories of skills, training and expertise:

Licensed Clinician

Peer Support Specialist


Someone who has a Master’s degree, if fully licensed, over 1,000 hours of supervised work and over 3 years of post-graduate experience.

This role includes: Screening and assessing people experiencing crisis with mental health and substance use; providing therapeutic interventions, case management, and personalized services that connect people to community-based mental health providers. 

Someone who knows the community, has relevant lived-experience, and has been trained and formally certified as a specialist.

This role includes: De-escalating situations, promoting engagement in care, fostering relationships between residents and other community responders, and making connections with residents to gain trust and move them to be open to care.

Someone who has been trained to provide basic life support care and is credentialed by the state.

This role includes: Assessing people for potential medical emergencies, providing life support and pre-hospital emergency medical care to individuals, and helping identify underlying medical needs that may present initially as mental health needs.

Show All Answers

1. Why did the City start with “pilots”?
2. What is Crisis Call Diversion (CCD)?
3. What is a Community Response Team (CRT)?
4. What is Co-Response (CoR)?
5. What is a Care Navigator (CN)?
6. Where do these HEART units operate?
7. Why don’t all units operate citywide? Will they ever?
8. How did you select the service area and why use police beats?
9. What are the hours of operation for each pilot?
10. Why don’t units operate 24/7? Will they ever?
11. How did you select the hours of operation?
12. Will these new responses slow down 9-1-1 in sending a response as call takers have to learn about the new responses?
13. How are you going to keep unarmed responders safe?
14. Can I request one of these responses?
15. Is there a number other than 9-1-1 to request these services?
16. Why do I have to go through 9-1-1 to get an unarmed response?
17. What kinds of personnel are staffing these units, and what kinds of training have they had prior to starting with DCSD?
18. What kinds of additional training will DCSD staff have prior to responding to calls for service?
19. What kinds of calls for service are eligible for HEART and how did you select them?
20. How are these programs being evaluated?
21. How can I follow the progress of the HEART program?
22. How did you develop these pilot plans? Who did DCSD work with to plan?
23. Why did the City create the Community Safety Department?