FAQs • Durham, NC • CivicEngage

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How can I provide feedback?: To share your TextMyGov experience, complete the Durham One Call Satisfaction Survey or text "survey" to 919-813-6315.

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Durham One Call TextMyGov

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1. Is this similar to live chat?: TextMyGov is not a live chat service. It's set up to automatically respond with answers to popular topics and questions.

2. What if I don't get the answer I'm looking for?: If you don't get the answer you are looking for or your request is very specific or detailed, please call Durham One Call at 919-560-1200.

3. Are there other ways to get assistance?

In addition to TextMyGov, there are several ways to get assistance from Durham One Call:

Submit an online request
Call 919-560-1200
Download the Durham One Call app for Apple or Android

4. What are the terms and conditions?

Message and data rates apply. Text STOP at any time to opt-out.

View terms and privacy policy info at: textmygov.com/opt-in-terms-conditions

5. How can I provide feedback?: To share your TextMyGov experience, complete the Durham One Call Satisfaction Survey or text "survey" to 919-813-6315.