FAQs • Durham, NC • CivicEngage

What if I have belongings that prevent me from going through security at the Human Services Building?: You can access Entry Point in other ways too. You can also go to The Exchange Building at 801 Gilbert Street on evenings, weekends, and county holidays. The 801 Gilbert Street location is open from 4:30 p.m. to 9:00 p.m. Monday through Friday and 4:30 p.m. to 8:00 p.m. on weekends and county holidays.

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Continuum of Care Entry Point

1. I need to go to an emergency shelter in Durham. Can Entry Point help me?: Yes. Entry Point Durham will help you identify a safe place to sleep tonight. Emergency shelter beds are not always available but going to Entry Point is the only way to access shelter at Urban Ministries of Durham and Families Moving Forward.

2. Will Entry Point Durham find me housing? Can Entry Point Durham help me get Section 8 or Public Housing?: Entry Point is not a housing program. Entry Point will work with you to help resolve your housing crisis and will refer you to shelter or housing programs in Durham if they will be helpful.

3. Does Entry Point Durham have a residency requirement?: Everyone experiencing a housing crisis or homelessness in Durham County is eligible to receive services from Entry Point. If you are not currently experiencing homelessness in Durham County you should seek services in your home county.

4. How is Entry Point Durham different than Durham County DSS?: Entry Point is a new program to help people facing homelessness resolve their housing crisis. Entry Point is not a DSS program, but DSS programs might refer you to Entry Point. Entry Point is connected to the Homeless Service Provider Network in Durham. Entry Point will work with you to help resolve your housing crisis and will refer you to housing programs in Durham if they will be helpful.

Although Entry Point is in the Human Services Building during the day Monday through Friday, you can also go to the Exchange Building at 801 Gilbert Street on evenings, weekends, and county holidays.

The Human Services Building in Durham also includes other resources besides DSS, such as health care resources and Veteran resources.

5. What if I have belongings that prevent me from going through security at the Human Services Building?: You can access Entry Point in other ways too. You can also go to The Exchange Building at 801 Gilbert Street on evenings, weekends, and county holidays. The 801 Gilbert Street location is open from 4:30 p.m. to 9:00 p.m. Monday through Friday and 4:30 p.m. to 8:00 p.m. on weekends and county holidays.