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Water Hardship Fund
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City of Durham - Water Hardship Fund
Are you are struggling to pay your water bill? The City would like to help through the Water Hardship Fund. The fund is intended to assist with past due utility balances, but it cannot be used for penalties, fees or other fund charges. Through a simple online process, you can apply for up to $240 in assistance per fiscal year if you are having a documented hardship, have past-due bills, and are in danger of having your water cut off. If you think you might qualify, please complete the Water Hardship Fund application form. Please continue to make any possible payment towards your account as you may be asked to pay up to 20% of your past due balance even if approved. If contacted, you may be asked to provide identification, proof of income, a copy of your water bill, and other information.
Name on Water Bill:
Address on Water Bill:
Account Number on Water Bill:
Primary Phone Number:
How many people are in the home?
What is causing the hardship you are currently experiencing? (Select all that apply.)
Unexpected high bill due to a leak
Unemployment / Job loss
Personal or Family illness
Unexpected / Emergency Expenses
Is the hardship temporary or ongoing?
-- Select One --
This is a temporary hardship
This is an ongoing hardship
This is a permanent hardship
What is your current water status?
Past Due and in Jeopardy of being turned off
What is your current balance due?
Internal Use Only
Form Initiated By:
-- Select One --
Department of Social Services
Water Management Department
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