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The majority of street tree plantings will be completed by staff in our General Services Department’s Urban Forestry Division. A few volunteer tree planting events conducted by our non-profit partner, Keep Durham Beautiful, will also contribute to the planting of street trees.
Approximately two weeks before a tree planting occurs, our urban forestry crews will leave informational door hangers on nearby residences to inform them of the tree installations. Additionally, there will be flag and paint markings indicating the approximate locations of the new street trees in the rights-of-way. All planting locations will be inspected for underground utilities prior to planting to ensure that utilities will not be impacted during digging. Most tree planting projects take a few hours to a few days to complete, with minimal impacts to the street during installation. Since these newly planted trees are on City property, it is entirely the City’s responsibility to plant, prune, stake, and maintain the trees. However, it would be helpful if our residents could water the trees nearest to their properties during the hot summer months, although there is no resident obligation to water our street trees. Please note, the tree planting season begins in November and ends in March of the following calendar year.
We chose a large variety of species every year depending on what is available at select nurseries. Traditionally, our staff selects a variety of Oak, Elm, Maple, Redbud, and other species. Our trees come in a variety of sizes and types, such as ball and burlap, bare root, and containerized material. Our goal is to never plant more than ten percent of one species in a given year, to ensure a diverse and resilient urban forest.
Neighborhoods selected to receive trees this year are Old West Durham (including Crest Street) and neighborhoods near the North Carolina Central University campus (including College View).
The rights-of-way (also referred to as “ROW”) are the areas of land intended to remain open for public or railroad use, upon which railroads and governments (state and local) maintain and exert control. The main use of the right-of-way is for transportation, but room for other government infrastructure exists there: hydrants, streetlights, signs, wires, pipes, sidewalks, etc. We distinguish between “City” and other rights-of-way because we don’t plant trees on state or private railway areas unless agreements are in place.
Right-of-way widths vary drastically. In older residential areas it is typically 40 to 50’ wide reflecting narrow streets, minimal setbacks, lower traffic speeds and volumes, but it can be much wider in more recently developed areas outside of the dense urban core. In virtually all cases the pavement does not take up the full width. The area “left-over” is where we plant trees.
A typical example is where a 30’ wide street sits upon a 50’ wide right-of-way. In this case, there is typically 10’ left over on either side for amenities such as sidewalks and “tree lawns”. In the same scenario without sidewalks, that 10’ of “left-over” area is indistinguishable from a private lawn, except maybe for some buried utilities indicated by objects such as water meters, gas valves, or fire hydrants.
In some cases, the rights-of way may only extend a few feet behind the curb on either side of the roadway, while on some blocks it can be 20+ feet where some future need was anticipated (like a road widening or sewer-line expansion). A good way to determine the city rights-of-way near your home is to identify utilities. For instance, if you see a water meter or utility pole then you are looking at City rights-of-way. This roadside area is where we plant street trees because they provide shade to the sidewalks/roadways and insure that the city will maintain them into the future.
If there is planting space along the City rights-of-way in your neighborhood, then you may be eligible for a new street tree. We have a tree request program where residents can request a street tree be planted in front of their home. Use our “Tree Request Form” if you would like to request a street tree.
The City’s non-profit partner, Keep Durham Beautiful, currently raises funds and coordinates volunteer opportunities to support our tree planting efforts. If you would like to contribute to our goal of maintaining and expanding the urban tree canopy, visit https://keepdurhambeautiful.org/ to make a donation or volunteer.
Another way to support our efforts is to make a donation through your water bill to our Water Into Trees Program. Your donation through this optional program will be used exclusively by our Urban Forestry Division to purchase additional trees for City streets, parks, and green spaces. For more information and to make a donation, visit https://durhamnc.gov/800/Water-Into-Trees.
We are working hard to increase our urban forest and bring the many environmental and economic benefits of street trees in our City rights-of-way to our low tree canopy neighborhoods. If you have any questions or concerns about this eight-year project, please contact Urban Forestry Supervisor Dan Hickey at [email protected] or (919) 560-4197 ext. 35219.
Officer Wilkinson, Durham Police Department, 919-560-4322, ext 29173 or [email protected]
One can be obtained from the North Carolina Alcohol & Beverage Commission website; http://abc.nc.gov/Permit/Apply
Officer Wilkinson will take care of that for you. All you need to do is turn in your application.
Subcontractors for the City of Durham will be performing subsurface investigations throughout the project area to locate existing buried utilities and determine soil properties. This information will be used to avoid conflicts with existing utilities during the design and construction phases, in addition to allowing the contractor to prepare for anticipated soil conditions during construction. Lane closures lasting several hours will be used at each of the subsurface investigation locations throughout the project area. Small amounts of soil will be removed via an auger or vacuum to complete the investigation, followed by repairing the excavation.
The City will provide status updates via the City website on its page for current projects. You may also contact the project contacts listed above. Public Meetings will be scheduled to discuss the project in more detail, address transportation or other impacts, and answer any other questions regarding the project.
A proclamation is an official document issued by the Mayor to commemorate a specific time period (ex. day, week, or month). It brings recognition or awareness to an issue, cause, milestone, or noteworthy event that is relevant and important to Durham. Proclamations are strictly honorary and not legally binding.
Anyone may make a proclamation request, however, proclamations must have a direct relationship to Durham City/County residents, events, achievements, services or noteworthy causes. The decision to issue a proclamation is done completely at the discretion of the Mayor, and he or she reserves the right to deny requests for proclamations at any time.
Complete the Proclamation Request Form. Please include a working telephone number where you can be reached for possible questions or details regarding the information you have provided.
Requests can also be mailed or hand-delivered to:
Administrative Specialist, 101 City Hall Plaza, Suite 2400, Durham, NC 27701
NOTE: Because of the large volume of requests, we cannot honor phone requests.
To follow up on a proclamation request, you can reach us at 919-560-4333.
Other U.S. cities are building confidence in the new types of first responses that Durham has been piloting, by sending unarmed responders to 9-1-1 calls and showing this can be done in a way that meets the needs of those in crisis and is consistent with the safety of all involved, including the responders. You can find successful alternative response programs operating in cities across the U.S. that are similar to each DCSD pilot.
So, why pilot?
The most important reason to start small is so that we can learn how to do this well here in Durham. While others are seeing success with these new approaches to crisis response, there is still a lot to learn and figure out. For example, cities have different eligibility criteria and different staffing models. By calling these pilots, we mean that we do not believe we have everything figured out at the outset. By starting small and paying close attention to the data, we can learn what approaches work best before scaling them citywide and 24/7. In this way, we intend to refine and make changes to these models to best meet the needs of Durham residents.
CCD embeds clinicians in Durham’s 9-1-1 call center so we can quickly connect you to a mental health professional when you or a loved one is experiencing a behavioral health crisis.
When we launch, DCSD will have 1 clinician embedded in 9-1-1. This will grow to two clinicians by late Summer 2022.
CRT dispatches unarmed, 3-person teams as first responders instead of police when you call 9-1-1 about non-violent mental health crises or quality of life concerns. DCSD currently has 3 Community Response Teams in the field.
CoR dispatches Clinicians alongside Police Officers when to 9-1-1 calls about mental health crises or other quality of life concerns that have a higher risk for violence.
After meeting with one of our responders during a crisis, you may need additional support connecting to community-based care. Care Navigation provides follow-up, either in person or over the phone, from our clinicians and peer support within 48 hours after the initial 9-1-1 interaction.
Crisis Call Diversion runs citywide in Durham. The other pilots will primarily operate in 12 police beats (111, 114, 112, 113, 122, 214, 223, 411, 413, 511, 512, 513) represented in this HEART service area map.
During the initial pilot phase of this work, DCSD has not had sufficient staffing to support citywide responses. For pilots that demonstrate they better position the City to meet the needs of residents in crisis, we plan to increase staffing over time to expand crucial crisis response services citywide.
Because we do not have enough responders to staff a citywide service area, we prioritized beats that had the highest number of eligible 9-1-1 calls for our units to start. We then created a contiguous service area (one connected service area instead of multiple smaller areas) for efficiency purposes (reduces transportation time between calls allowing teams to serve more people). We selected police beats because these geographic areas already exist within our 9-1-1 system and creating all new service boundaries would have taken more time and been too complicated for a pilot.
Community Response Teams (CRT) currently operate 7 days a week, 10:00am – 9:00pm. Crisis Call Diversion (CCD), Co-Response, and Care Navigation currently operate Monday – Friday, 9:00am – 5:00pm. DCSD will update Durham residents when these changes in hours of operation go into effect.
During the pilot phase of this work, DCSD has not had sufficient staffing to support 24/7 responses. For pilots that demonstrate they better position the City to meet the needs of residents in crisis, we hope to increase staffing over time to expand crucial crisis response services 24/7, similar to what we expect from other first responders. We ultimately want successful HEART response available to Durham residents whenever they are needed.
We ultimately plan for pilots to run 8:00am – 11:00pm. In examining the data for eligible 9-1-1 calls to see when calls most often occur, we selected hours of operation that would make our pilots available during hours where they when they were most often needed.
We have taken time to fully integrate these new responses into our 9-1-1 system and to provide training to call-takers and dispatchers. The benefit of integrating our new responses into the 9-1-1 system is that it does not place added burden on call-takers to learn a new system.
The Durham 9-1-1 call center relies on a highly programmed and automated system. Based on how you answer the the call-taker’s pre-defined script of questions when you call 9-1-1, that system generates one of over 1,000 call types. The system then recommends the appropriate type of first responder to the call-taker, so that the call-taker doesn’t have to make a decision about who to send. We have taken the time to program in our new responses into this system, which will help us avoid adding strain on the 9-1-1 system or slowing down a system designed to quickly send the right response.
Keeping our responders and other people on the scene safe is a top priority of DCSD and we have taken time and care to plan our pilots to mitigate safety risks. Our safety plans include the following:
Durham is not the first to dispatch unarmed responders to non-violent calls for service. For instance, Denver, CO has been doing so since 2020 and has responded to over 3,500 calls (common calls include trespass and welfare check) and have yet to call police for back up a single time. San Francisco, CA and Eugene, OR both dispatch unarmed responders who radio for backup on average 2% of the time – with none resulting in arrests or violence.
Call 9-1-1 for all emergencies. If your call is eligible for one of DCSD’s pilots and one of our responders is available, 9-1-1 will dispatch the appropriate response. In general, while you may request a specific kind of response, 9-1-1 dispatchers will send the response that is most appropriate given the needs of the caller.
You may call the non-emergency line at (919) 560-4600, but that number is also answered by our 9-1-1 Call Center staff. All DCSD’s responses run through 9-1-1 at this time.
Integrating our responses into the 9-1-1 center makes sense for many reasons. First, it is the one number people know to call in an emergency. So, if we want to send the right response to crises, it makes sense to start with the most common number people call. Second, reliably staffing call centers is extremely difficult, and it takes a lot of people and resources. So, it makes sense to start off by integrating our pilots into an existing system that runs 24/7 and that has the infrastructure already in place to support our needs.
DCSD first responders fall into three broad categories of skills, training and expertise:
Someone who has a Master’s degree, if fully licensed, over 1,000 hours of supervised work and over 3 years of post-graduate experience.
This role includes: Screening and assessing people experiencing crisis with mental health and substance use; providing therapeutic interventions, case management, and personalized services that connect people to community-based mental health providers.
Someone who knows the community, has relevant lived-experience, and has been trained and formally certified as a specialist.
This role includes: De-escalating situations, promoting engagement in care, fostering relationships between residents and other community responders, and making connections with residents to gain trust and move them to be open to care.
Someone who has been trained to provide basic life support care and is credentialed by the state.
This role includes: Assessing people for potential medical emergencies, providing life support and pre-hospital emergency medical care to individuals, and helping identify underlying medical needs that may present initially as mental health needs.
DCSD responders will participate in over 4 weeks of intensive training that includes but is not limited to: de-escalation, mental health first aid, racial equity, HIPAA and confidentiality, motivational interviewing, situational awareness for scene safety, trauma-informed care, suicide prevention, mental health disorders, substance related disorders, developmental disabilities, and more. We will be posting our staff onboarding plan soon.
Our Community Response Teams (CRT) focus on the following 9-1-1 calls for service: nonviolent mental health crisis, suicide threat, trespass, welfare check, intoxicated person, assist person, panhandling, indecency, and prostitution calls. If these calls involve a person in possession of a weapon or exhibiting physical violence towards others, they will not be eligible for an unarmed response. Instead, they are eligible for our Co-Response unit.
DCSD is committed to rigorous, third-party evaluation on all of our HEART units. Currently, we are partnering with RTI and UNC Center for Health Equity Research to conduct evaluations of our program to better understand what is working well and what aspects of HEART need to be refined or even overhauled. DCSD will share the results of the evaluations on our website and with City leaders upon their completion.
DCSD is committed to transparency. Starting in August 2022, DCSD began publishing updated dashboards accessible through our website that shares a range of information on our program, including:
Over the past 9 months, DCSD has lead a thorough, careful planning process that was community-informed, highly collaborative, data driven and evidenced based.
Community-Informed: We have been conducting in-person resident interviews, focus groups and listening sessions. We also held two bilingual virtual town halls with Durham Community Safety and Wellness Task Force. We have directly engaged over 400 residents to date. You can view past town halls and read about what we learned from our community engagements on our website.
Highly-Collaborative: We formed a multi-agency planning team with our public safety partners (Emergency Medical Services, Durham Police Department, Department of Emergency Communications Center , Durham Fire Department), Alliance Health, Criminal Justice Resource Center, UNC School of Social Work, Housing for New Hope, Research Triangle Institute (RTI), & Recovery Innovations to plan pilots. We also conducted multiple ride-alongs with Durham police officers & interviews with peer support specialists, community health workers, mental health professionals, and met with local community organizations to help plan.
Data-driven: We analyzed 3 years of Durham 911 calls to better understand which calls are appropriate for our pilots. We also conducted a use-of-force analysis and built data tools that allow us to analyze calls by volume, frequency, location, risk level, and response time.
Evidence-based: We’ve taken time to learn from many US cities leading similar work, including Albuquerque NM, Austin TX, Atlanta GA, Charleston SC, Denver CO, Greensboro NC, Houston TX, Philadelphia PA, Portland OR, & San Francisco CA, among others. We’re also part of a national cohort of five U.S. cities launching pilots this year. You can see a few of those cities' presentations to Durham residents at our October 2021 virtual town hall.
“One of the highest priorities areas we think about, and work on daily, is how best to keep our residents safe and well. It’s no secret that there is great concern about violent crime in Durham. At the same time, there is concern about the history of policing in our country and its impact on people of color. Right now, Durham has an opportunity to lead the way and find new, equitable, and innovative approaches to keep our community safe and well.
The creation of this department reflects our belief that responding to the safety and wellness needs of all of our residents requires more than police officers, firefighters, and paramedics. Our first responders remain absolutely necessary and crucial to our public safety services moving forward. We still need policing to help protect our community.
But, it’s unfair to expect them to address every single issue our residents experience. For example, to expect that - on top of everything they must do - they address mental and behavioral health needs or connect residents to social services to help them through a crisis. I’d like to note that many of our officers also support exploring other ways to address 911 calls that don’t need an officer response.
Meeting these sorts of diverse needs requires that we broaden our imagination of what public safety and first responders look like in Durham. I believe, as does the City Council, that creating this department is an important first step in that journey.”
Many people find composting in their own backyard to be a simple process. You can build an enclosure using scrap (untreated/unpainted) lumber or you can purchase one of the many commercial units available through home improvement or online stores. How to Make a Composter | Better Homes & Gardens (bhg.com)
Actually the City already does some composting. The City currently contracts with Atlas Organics to compost all yard waste collected as part of the yard waste curbside subscription program and yard waste delivered to the Waste Disposal and Recycling Center, as well as all biosolids produced at the North Durham Water Reclamation Facility. The City is also doing pilot programs of curbside food waste collection that is also being turned into compost. This is an area that the City continues to explore expansion, so keep an eye out for more information in the near future.
Not at this time. There may be events in the future that have one-time offers like this as a component, so keep an eye out for those.
Yes. Entry Point Durham will help you identify a safe place to sleep tonight. Emergency shelter beds are not always available but going to Entry Point is the only way to access shelter at Urban Ministries of Durham and Families Moving Forward.
Entry Point is not a housing program. Entry Point will work with you to help resolve your housing crisis and will refer you to shelter or housing programs in Durham if they will be helpful.
Everyone experiencing a housing crisis or homelessness in Durham County is eligible to receive services from Entry Point. If you are not currently experiencing homelessness in Durham County you should seek services in your home county.
Entry Point is a new program to help people facing homelessness resolve their housing crisis. Entry Point is not a DSS program, but DSS programs might refer you to Entry Point. Entry Point is connected to the Homeless Service Provider Network in Durham. Entry Point will work with you to help resolve your housing crisis and will refer you to housing programs in Durham if they will be helpful.Although Entry Point is in the Human Services Building during the day Monday through Friday, you can also go to the Exchange Building at 801 Gilbert Street on evenings, weekends, and county holidays.The Human Services Building in Durham also includes other resources besides DSS, such as health care resources and Veteran resources.
You can access Entry Point in other ways too. You can also go to The Exchange Building at 801 Gilbert Street on evenings, weekends, and county holidays. The 801 Gilbert Street location is open from 4:30 p.m. to 9:00 p.m. Monday through Friday and 4:30 p.m. to 8:00 p.m. on weekends and county holidays.
It was mentioned in the pre-application workshop that the Community Development Department (CDD) is recommending PSH projects that are designated as being Dedicate Plus. Is this recommendation for only for new projects? Meaning, can you clarify that the CDD is not expecting currently funded PSH projects (PSH renewal projects) that are currently designated as dedicated to chronically homeless change their classification to Dedicated Plus, right?
Response: CDD’s recommendation (as the CoC Lead Agency/Collaborative Applicant) to the Policy and Planning Committee is only for new projects, however, there is encouragement for Permanent Supportive Housing (PSH) renewal projects to consider designating some or all beds currently designated as dedicated to chronically homeless people as Dedicated Plus beds, if able they are able to do so during the open CoC NOFA competition. Furthermore, it should be noted at this time that the recommendation has not been adopted by the Homeless Services Advisory Committee as the priority for any new permanent housing bonus funds available to the Durham CoC in this year’s CoC competition. The Policy & Planning Committee has taken the recommendation under advisement and will make its funding recommendation priority(ies) at its June 14th meeting. The HSAC is expected to finalize its funding recommendation priority(ies) at its June 23, 2021 meeting.
Is it currently known whether these options are available for the FY 2021 competition?
Response: It is not certain that these options will be available in the 2021 CoC competition. We will not know for sure whether these options will be included in the 2021 CoC competition until HUD releases the 2021 Notice Of Funding Availability (NOFA). However, HUD has allowed consolidation and/or reallocation of funds in pervious NOFA competitions Based on HUD’s prior practices, the CDD anticipates that HUD will make these options available in the FY 2021 CoC competition.
For example, if an organization were thinking about changing a RRH project to a PSH project instead; would that be a possibility?
Response: Yes, that is what the concept of a “transition project” means and would allow. This process allows an organization to transition a project from one project type to another without providing the funds to the CoC to be reallocated to the new project type in a CoC-wide competition. Organizations seeking to transition a project must follow the instructions provided in the NOFA.
Preference is for funds to be spent as quickly as possible. The City would prefer to execute 12-month contracts. However, the City will consider proposals for spending funds for a longer period, up to 20 months may be considered. ESG funds have to be fully spent and drawn down from the federal system within two years and it takes time to work through the draw down process.
Is this in an attempt to gauge an organization’s strength and ability to operate for an extended period before being reimbursed? Or are you asking organizations to expend all their reserves before utilizing Covid-ESG funds?
The COVID ESG funds are intended to serve as emergency funds for organizations that have been significantly impacted by the COVID 19 crisis, either in terms of demand for their services, fundraising or both. To this end, the City is attempting to understand the relative need for City funding. It is important that organizations be able to maintain at least a six-month reserve in order to provide working capital and to serve as a hedge against unexpected funding changes. Larger liquid reserves (beyond six months) suggest that the organization may have the ability to self-fund some of the activities for which City funds are being requested, while still maintaining a healthy reserve balance.
Funds might be added to an existing contract if there is a contract already in place with the City of Durham for the same services. If the contract is amended there would be a second scope of work to ensure ESG-COVID funds are tracked separately. If there is not a current contract in place for the same services or the City and/or the contractor determine a new contract is required, a new contract will be written.
A new contract would follow the normal contract process and is determined by the dollar amount of the contract. This process usually takes approximately eight weeks. It is likely that a contract amendment would most likely take a similar amount of time, as most amendments would require City Council approval.
“Applications that appear to inflate the number of households to be served to reduce the per household cost will have points deducted, at the discretion of the scorers.”? This seems arbitrary and subjective unless there is a tool to determine this. Please advise.
This question will be evaluated against past performance of an agency to determine if the numbers of people being served are in alignment with past costs and numbers of people being served and staff capacity lines up with numbers of people expected to be served.
In an effort to help protect the quality of water in the City’s distribution system non-compliant non-essential water (Irrigation) meters that have already been locked will remain locked until all essential water backflow preventer assemblies, such as domestic and fire assemblies, are completely in compliance with annual testing.
Intentional disregard of previous notices and deadlines established by the ordinance which lead to the water being terminated at your location is deemed as a willful violation. If your DOMESTIC water has been turned off following a water termination letter for non-compliance, a willful violation penalty of $500 is also required to be paid prior to water service being restore at your location. The procedures for discontinuance and service restoration as well as liability indemnity are provided in Section 70-592 of the CCC Ordinance.
Absolutely not. General Statue, NC Plumbing Code, and City of Durham Code of Ordinance do not allow this type of connection. See Non-Compliant Hose Bibb Irrigation Systems (PDF) for more information.
To become a certified backflow tester in Durham you first need to be employed by a properly licensed contractor (with proof of employment) or be a property licensed contractor yourself. A Fire, Utility, or Plumbing Contractors license is required. Next, visit our website and print the course packet. When ready, fill out , sign, and return the class application and testers check list.
In accordance with the NC General Statues § 87-21, subsection (c) and 21 NCAC 50.0506 anyone who interrupts the water supply is required be properly licensed. When testing a backflow preventer one or both shut-off valves on the backflow preventer is required to be turned off during testing, therefore interrupting the water supply. North Carolina has a statewide licensing program for Plumbing, Utility, and Fire Protection Contractors. Part of the State licensing General Statue requirements is that these individuals are properly trained and certified to preform trouble shooting beyond the routine annual testing. By law, installation and repairs of backflow preventers can only be performed by a properly licensed person, carrying this requirement over to include testing allows the City of Durham to ensure quality work is carried over to each customer.
Please visit our CCC Online One Time Payment website at https://ipn2.paymentus.com/rotp/dhcc. Select the payment you would like to make and then enter either your permit number or student name. Once payment has been approved, you will receive a confirmation email and a copy will be sent to [email protected]. Your payment will be applied appropriately.
There are three different classes an enclosure can be placed in, depending upon the amount of protection it provides. If the enclosure is in a climate where winters are long and temperatures are cold, the ASSE 1060 Class 1 will provide the freeze protection needed.
If your meter has been locked by Cross Connection Control for non-compliance, such as past due backflow testing, please follow these steps to get the meter unlocked.
One Call staff will review your request in the order it was received and route it to the appropriate City staff. You can receive email updates and check the status of your request with the account you created when you submitted your request. Response times vary by request, department servicing request, and volume of requests received, so please be patient as we work to resolve your request.
New water service can be requested online. Go to the Start Water Service webpage to review the requirements and scroll to the bottom of the page to complete the online request form.
If you are leasing the property for which you are requesting water service, you will be asked to upload a signed copy of your lease. If you have just purchased the home we may need a copy of your closing statement.
Many changes or requests can be made by submitting an online request form or contacting Durham One Call at 919-560-1200. Please note that the majority of account information and/or changes can only be made by the verified account holder or their authorized designee.
Access your account and make payments through the City's online utilities customer portal. For assistance using the portal, view a list of FAQ's.
Our Customer Portal payment system will not recognize your 12-digit account number until your first bill generates.
We don’t want anyone to go without water due to financial difficulties. We can work with you to develop a monthly payment plan or provide a list of community resources that may offer financial support. Please select one of the options below.
Once your hydrant application has been processed you will receive an email including your account number along with your payment options. Your deposit will be available for payment online or over the phone within 2-3 business days.
Visit the Find My Collection Day webpage to view the garbage and recycling schedule for your address. On the same page, you can also sign up to receive reminders, print a calendar, and search to find out which items are recyclable.
If you are a yard waste customer, you can also view your yard waste schedule on the Find My Collection Day webpage.
You can also download the City's Rollout app for Android or iPhone to track your schedule and receive notifications.
Before contacting the City about missed trash collection, please verify on the Find My Collection Day webpage that it is your scheduled trash pickup day. If your trash was indeed scheduled to be picked up, please contact Durham One Call via our online request form, download our app for Android or iPhone, or call 919-560-1200 to report missed trash collection.
Please note that trucks may be running late due to mechanical or weather-related issues, so please give us a reasonable window of time before contacting us to report missed trash collection.
You can request a replacement garbage or recycling cart by contacting Durham One Call via our online request form, download our app for Android or iPhone, or call 919-560-1200. Please allow the City 7-10 business days to deliver replacement cart.
You should contact DOC to request Exempt Service, a service request will be generated and a Solid Waste Representative will follow up with you regarding your eligibility.
The yard waste program is an annual service agreement. Automatic annual renewal will occur July 1 of each year, unless we receive a cancellation request at least 10 business days in advance. If you elect to cancel within the service year, any remaining amount due will be charged to your monthly water bill.
Bulky item collection is by request only. Residents can schedule a bulky item pick up with our Solid Waste Department.
The safest way to update/change your payment method in your Customer Portal is to fully remove the payment method. You will go to “My Wallet” (Note in the example below the card # is not the same – this is just to reference the steps)
Select "Remove Payment Method":
You will then select "Add Payment Method" and add the updated/new card:
**Please note once the payment method is added/updated Auto Pay will need to be re-established as well if the customer prefers to utilize that free service through our Customer Portal**
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Hosting an intern is a low-cost/ high reward opportunity by which businesses can realize benefits including provision of additional help for projects and fill in for employees on vacation. Hosting an intern can also allow for the contribution of new ideas and energy, provision of additional staff support and cultivation of talent and skill sets to address pending retirements. Not only this, but it can also build and shape the workforce through providing important job and career skills.
An investment in Durham YouthWorks is vital to help develop youth and enhance our educational and workforce development systems. A better educated and more highly skilled community means a better community in which to live, work and play. A better place to live, work and play is a better place to do business.
YouthWorks can work with individual businesses to tailor the internship to meet the needs of the business. The cost for businesses to serve as an internship host site can range from $1,400 - $2,400 depending on the number of weeks and hours worked by the intern. Internships are typically 30 hours a week for 6-8 weeks. Businesses can also sponsor an intern to be placed at another organization if they are not able to host the intern at their organization.
Previous summer opportunities have been funded by contributions from Duke University and Duke University Medical Centers, Biogen Idec, Durham Coca-Cola, Chick-Fil-A, Kimley Horn, Hadenstanziale, Blue Cross Blue Shield of North Carolina, American Safety Products, NC Mutual Life and Cormetech.
YouthWorks reviews youth applications, interviews applicants, and recommends internship matches. Businesses also have the option of reviewing applications and interviewing potential interns. YouthWorks also provides interns a pre-employment job skills workshop led by Durham Public Schools featuring professionals from local businesses and organizations. Interns and businesses are supported by YouthWorks staff throughout the internship.
Businesses and organizations interested in hiring youth for the summer and/or afterschool internships should sign up via our Google form.
All property owners will be notified in advance of construction near their property; this includes any planned water service disruptions. Sound levels near active construction areas are anticipated to range between 70 and 90 decibels. Due to traffic control constraints, it will be necessary to conduct some work in high-traffic areas during weekend hours.
No, it is unlawful to conduct any open burning of trash or debris inside the city limits of Durham. Burning permits are NOT issued to City of Durham residents.
The City Solid Waste Management Department does offer curbside collection of yard waste. The Solid Waste Department can be contacted at 919-560-4186 for information on this service.
Yes. Details can be found at Recreational Burning. As a reminder, these regulations pertain to burning within the City limits. Durham County has specific regulations.
Enter your address in Insurance Rating (ISO) and Fire Station?
Firefighters are certified emergency medical technicians and they respond to a variety of medical emergencies within the City. Firefighters supplement services provided by ambulances by arriving quickly and providing additional skilled manpower. The fire trucks carry medical supplies and equipment to stabilize and/or resuscitate patients. As always, call 911 if you have an emergency.
The Fire Department requires firefighters to undergo mandatory annual fitness testing. They are strongly encouraged to take one hour per day for strength training and cardiovascular fitness to maintain their health and to meet the requirements of their annual fitness test.
Firefighters work a 24 hour shift for five days on a rotating schedule. During their off time, some firefighters have opted to purchase their own gym memberships to have access to equipment and facilities in their assigned service area.
Firefighters work a 24 hour shift. Fire stations are equipped with full kitchens to allow firefighters to prepare meals for themselves during their shift. As required by policy, the crew is permitted to shop at a grocery store in their assigned service area to purchase food items for meals. Firefighters buy their own food items, as the fire department does not supplement food purchases.
We are a paid fire department and do not have volunteer firefighters. The departments below are volunteer fire departments in our area:
Bahama Fire Department
Lebanon Fire Department
Redwood Volunteer Fire Department
The crew is out of the station. They may be on a call for emergency service, attending a training session, or participating in a community event. If you do not get an answer, please leave a message.
If your fire alarm is chirping, it may be time to change your battery. Smoke alarm batteries should be changed twice a year and should be checked monthly. Please call 919-560-4242 and request extension 19223, 19241, or 19242 for more information.
The Fire Department will not leave a hydrant running, and if the hydrant is in use by the Fire Department, a department member should be nearby. Other city departments, such as Public Works or Water Management, may leave hydrants running for extended periods of time for a variety of reasons. If you see a hydrant running and there is no sign or labeled piece of equipment indicating that a City agency is at work, call Durham One Call at 919-560-1200 to make a report.
The City of Durham Water Department performs all maintenance on City fire hydrants. Call Durham One Call at 919-560-4185 to be connected to a Water Department supervisor that can schedule your request.
We normally accept applications for entry level applicants annually. In 2024, we anticipate accepting applications in July. Certified/Lateral applicant hiring processes may occur any time a need arises. Please visit our Become a Durham Firefighter page.
To find the closest fire station to your home address, enter your address at Find my Fire Station
Requests for property condition assessments should be requested using the following link: Fire Report
ABC Permit Questions
In accordance with the provisions of the North Carolina State Fire Prevention Code, a blasting permit must be obtained before a person is authorized to do any blasting or to use any explosive for the purpose of demolishing a structure or blasting out rock, gravel, earth, trees, or any other substance or material.
Blasting is often necessary in order to construct new roadways, homes, and commercial buildings. Blasting operations are utilized to remove rock and is typically the least costly and most efficient way to keep projects affordable and on time for completion. The City of Durham Fire Marshal’s Office on average, has between 7-10 active blasting permits at any given time throughout each year.
The City of Durham Fire Marshal’s Office reviews all blasting permit applications for compliance with NC Fire Code. Once the blasting permit application has been approved, the blasting company must schedule an on-site inspection and witness of the first blast by the assigned Assistant Fire Marshal.
Immediately contact the blasting company that is conducting the blasting activities. If you need the name and insurance certificate of the blasting company, you can submit a public information request. Please visit the web link below to request this information and our office will provide the information.
Make request - NextRequest - Modern FOIA & Public Records Request Software
The Fire Department does not have the expertise or authority to assess for damage that may have been caused by blasting. All damage assessments should be conducted by the blasting company, their insurance company, and/or the homeowner’s insurance company.
Yes, you will be paid throughout the entire academy. Additionally, your textbooks are paid for by the department.
List at least three PROFESSIONAL references rather than personal references. We want to know about your WORK characteristics. Also, verify the phone numbers you list and advise your references that they may receive a call from an unknown phone number.
Get your documents together NOW! We will require copies of the documents listed below if you receive an interview/offer. Some of these documents are time consuming to get and obtaining them can be stressful (ask everyone who applied during COVID). All of these are documents that adults should have readily available, so get them together NOW.
No, Fire Recruits begin at a salary of $40,682. Unless there are exceptional circumstances, after graduating the academy and completing a probationary period (normally one year), firefighters receive a pay increase.
Glad you asked - Check out the guidelines and examples for written testing here.
Also, be sure to watch the video from Fire Driver Andre Knight (now Fire Captain Andre Knight!).
Our physical agility testing can be pretty tough if you're not in shape. Be sure to check out our Agility Test video.
ADDITIONALLY, don't assume that just because you're slender or just because you lift weights, you're destined to pass our medical physical. Our physician will measure your cardiovascular fitness, BMI, METS, etc. We don't expect all of our applicants to be marathon runners and cross-fit instructors and we take into consideration that you will experience ample conditioning during the academy. Even with these factors, we also want to invest time and resources into those who are already taking an active role in their own fitness. Because passing our medical physical is a requirement for employment, we encourage applicants NOT to give notice to their current employers until they are aware that they have passed physical testing.
Most days, our academy begins with physical training at 6 AM. Keep in mind that tardiness is not tolerated and is grounds for dismissal.
Check out the academy schedule to get an idea of how long the academy lasts.
We take great pride in our level of instruction. If you are 100% committed to studying, we are 100% committed to preparing you for testing. Make no mistake, you will HAVE TO STUDY hard to pass classes and earn your EMT certification. You'll have to put other parts of your life on hold until you get through the class. We're not telling you this to scare you, but if you're not willing to commit, don't waste our time or yours.
Remember: We've already invested in you! Your success is our success.
No, we do not offer temporary housing or relocation expenses for Firefighters.
You've seen the descriptions of our Physical Agility Test (PAT); however, if hired, you must also pass an in-depth physical. This physical is rigorous.
For some reason, since COVID, an increasing number of applicants are not passing our pre-employment physical. Being slender or simply being a weight lifter, does not ensure that you will definitely pass our physical. Your cardio health is an important measure of your physical capabilities.
Your cardio health is an important measure of your physical capabilities.
Your cardio health is an important measure of your physical capabilities. (Yes, we meant to list that three times.)
Our Firefighters work an average of ten 24-hour shifts per month on A, B, or C Shift. Shifts run from 7 am until 7 am the following day. Firefighters work every other day for 10 days. After that 10-day cycle is complete, each firefighter is off for 6 consecutive days. Check out our shift calendar.
Our goal is to accept Entry Level applications annually in April. Applicants must apply at DurhamNC.gov.
We have no plans to hire Certified/Lateral applicants at this time.
If you did not attach the documents below to your employment application, please bring them on your interview date.
Our new employees must participate in clinical rotations as part of their EMS training. These vaccines are required for entry into all clinical sites for EMS rotations:
No; however, applicants must complete an academy before going into Operations. This academy is lengthy with early start times. We do not offer any living arrangements or temporary housing.
This is referred to our Accelerated Firefighter Academy. It is likely that we will conduct a hiring process for this academy in early 2024.
Please read the information at DurhamFD.org. After checking out our site, if you still have questions about our hiring process, please email [email protected].
We hope to see you in Durham!
Routinely flushing water mains through hydrants is a necessary and important part of maintaining Durham's water distribution system. Hydrant flushing removes sediments that build up in the mains, keeps water flowing and prevents stagnation, and ensures proper chlorine levels and high water quality throughout the system. Flushing also helps us ensure the City's fire hydrants are working properly.
The City of Durham offers two different Fire Hydrant Assemblies:
You can expect approximately 8 - 435 gallons per minute (gpm).
The assembly is attached to a fire hydrant via a fire hose provided by the City of Durham. Discharge hoses are not provided and are the responsibility of the customer.
No. Fire hydrant meter customers or their representatives are not authorized to operate City of Durham fire hydrants or any fire hydrant that has a fire hydrant meter assembly installed on it. The fire hydrant assembly is secured in an insulated box and includes thermostatic freeze protection.
Rental periods may vary from one day to one year or more. Rental fees and consumption charges are paid monthly. As long as the account remains current you can remain in possession of the fire hydrant meter assembly.
You may contact the Hydrant Meter Coordinator at 919-560-4344, option 4.
Your insurance rating (ISO) and Fire Station location can be found at Find My Fire Station ISO (Insurance Rating).
Click here to find your Fire Station.
If you know your Fire Inspector or Assistant Fire Marshal’s name, the contact information is listed here.
A Fire Report or an Environmental Survey Assessment (ESA-1) must be requested here.
You can request that the fire department participate in your community event by calling 919-560-4242, ext. 19223, 19241, or 19242, between the hours of 8:30 a.m. and 4:30 p.m., or by completing our online Fire Education Event/Safety Request Form. Please know that we do not participate in birthday parties.
A partnership between the City of Durham Fire Department and California-based Fire Recovery USA (FRUSA) allows fire inspectors to utilize an automated inspection program. The invoices and receipts for these inspections will be emailed from the Fire Recovery USA Inspections Department.
You may mail your payment or pay for the fire inspections online. For online payments, visit Fire Recovery USA or call at 888-640-7222, ext. 112.
If you still believe that you have received a bill in error, have your account number available and contact the Fire Prevention Division at 919-560-4242, ext. 19247.
Complete a Fire Education Event/Safety Request Form
Please review the Alarm for Life Program on the Fire Education Event/Safety Request Form
Complete a Fire Inspection Request Form. You will receive a response within 24-48 hours, excluding Saturdays, Sundays, or City holidays. If you do not receive a response within 48 hours, please contact Deputy Fire Marshal Joel Gullie.
The Durham Fire Department assists Safe Kids Durham County with Child Car Seat Inspections. Use the link below to make an appointment at 226 Milton Road, Durham, NC 27712.
Safe Kids Durham County | Safe Kids Worldwide
Questions? Email [email protected] or call 919-560-4242 extension 19223.
City of Durham Ordinances can be found at https://library.municode.com/nc/durham/codes/code_of_ordinances.
Forever Home, Durham improves housing quality and affordability for renters and homeowners citywide. The program serves a range of individuals and families: those experiencing homelessness, renters, first-time homebuyers, and current homeowners. Too many renters and homeowners in the City of Durham are living in deteriorated conditions and unable to afford decent housing, and tragically, many have no housing at all. All of Durham is in this together. Forever Home, Durham will have a significant impact on housing affordability – and more. Catalytic public investments such as this program bring partners together, creating opportunities in the private sector, attracting funds and creating jobs, and accomplishing more than any single entity or program could do alone. The communal desire for a better Durham propels this vision. New issues will surely arise over the course of the multi-year Forever Home, Durham program, and each member of the community can play a role in understanding the larger vision and how the success of the program is in everyone’s best interest.
Forever Home, Durham will have a significant impact on housing affordability in Durham. The program established the following expectations in 2019 to: create and preserve 2,400 affordable rental homes, create 400 homeownership opportunities, house 1,700 residents experiencing homelessness, and offer services and financial assistance to stabilize over 3,000 renters and owners in their current homes. While these milestones are important, even with this investment, there is much more work to be done to address the large-scale, complex challenges related to affordable housing in our City. According to the NC Coalition to End Homelessness, 48% of renters have difficulty affording their homes in Durham County. Addressing their needs, as well as the needs of low-income homeowners, homebuyers, and residents experiencing homelessness, requires a multipronged strategy. In addition to a continued commitment to housing security and affordability, there must also be a focus on racial and ethnic inequalities, economic development, and the creation of quality jobs. Forever Home, Durham is just one piece of the puzzle.
Yes, in addition to supporting the development of affordable housing units, the City also plays an important role in providing services to low-income residents. The City of Durham serves as the coordinator for Durham’s homelessness system and provides funding for a range of emergency shelter and homeless housing programs. In addition, the City works with community-based partners to offer repair and rehabilitation programs for low-income, elderly, and disabled homeowners, down payment assistance for income-qualified homebuyers, and legal assistance for low-income renters facing evictions. These outcomes are tracked in the homeless assistance, home ownership, and neighborhood stabilization categories, and will also contribute to economic development.
Partnerships are critical to the outcomes of this program, and the City is working with a variety of affordable housing developers to achieve these goals, including the Durham Housing Authority (DHA), nonprofits, and for-profit developers as well a range of community-based organizations. The City also works with other housing funders, including public-sector agencies like the U.S. Department of Housing and Urban Development (HUD), banks, credit unions, and nonprofit affordable housing lenders. Proportionally, the largest investment from the initial $160 million program is in multifamily rentals, which will achieve the new construction and preservation outcomes as well as contribute to economic development.
The Forever Home, Durham investment significantly preserves and increases the quality and quantity of the City’s affordable housing stock and focuses on providing housing to low-income Durham residents. City funding for affordable housing bridges the gap between the cost of development and the funding that can be raised through private debt and equity financing. This City gap financing is critical to making affordable housing construction and preservation projects feasible. The City’s $160 million investment is expected to spur $443 million in private funding, creating a total $603 million investment in Durham’s future. Notably, the program includes $130 million in contracting opportunities for minority and women-owned firms. Businesses and investments that are expected to arise alongside of, and because of, the $603 million total investment will support jobs, providing opportunities for residents to earn income and live in decent, affordable housing for many years to come.
The City is making real progress on the goals for housing and jobs through partnerships. FY2022 spending commitments are underway and progress can be seen in outcomes, particularly for direct services to low-income residents and in homeless services. Progress on longer-term housing construction outcomes is seen in key indicators, such as RFPs issued and contracts signed, in which partners are accountable to specific goals. The City of Durham does not develop affordable housing directly; it uses local and federal funds to fill gaps in a developer’s financing plan and is a differentiating factor in how an affordable housing developer attracts private capital. Both for-profit and nonprofit developers use City commitments to create financing packages for building or preserving affordable housing, thus bringing together a range of community partners to improve as much housing as possible.
DHA is a federally-funded quasi-governmental agency that owns and manages public housing, which is a form of affordable housing serving extremely low-income households. DHA is the largest affordable housing provider in Durham, owning almost all the housing serving extremely low-income households, as well as managing over 2,500 Housing Choice (Section 8) vouchers that serve extremely low-income households. It is the City’s largest partner providing affordable housing for residents with the lowest incomes.
DHA is an important partner for improving and expanding affordable rental housing. The public housing that DHA owns represents the majority of the affordable housing in Durham for extremely low-income households. Because of shortfalls in federal funding over decades, public housing in Durham and nationally faces an enormous backlog of capital investment, leaving many public housing residents living in substandard and functionally obsolete units. To address this challenge, the Durham Housing Authority developed the DHA Downtown and Neighborhood Plan (DDNP) in partnership with community stakeholders, the City, and County to guide the redevelopment of the first phase of public housing properties as economically fair communities, preserving the extremely affordable public housing and adding affordable and market-rate housing. The City’s commitment is currently directed to the DHA development plans for: JJ Henderson, 519 East Main/Liberty, Oldham, Forest Hill Heights, and a significant addition of residential and mixed-use units at the DHA office site.
The DHA Downtown and Neighborhood Plan lays out a 10-year strategy for nearly 50 acres in central Durham (including six DHA properties and two City-owned properties) resulting in 2,500 new units. The City’s multi-year investment in the DDNP from the Forever Home, Durham program is $58.9 million and currently allocated for DHA’s first set of projects: JJ Henderson, 519 East Main/Liberty, Oldham, Forest Hill Heights, and a significant addition of residential and mixed-use units at the DHA office site and County Criminal Justice Center.
All DHA residents who remain in good standing have a right to return to a redevelopment unit that meets their needs. If a resident needs to be relocated during construction, DHA will pay for all relocation costs.
The Forever Home, Durham program was developed based on analysis of data about housing needs in Durham and consultations with elected officials, affordable housing developers, homeless service providers, and community residents.
The City is committed to implementing all of the activities laid out in the Forever Home, Durham program. As part of Durham’s annual budget cycle, the City determines the activities to be carried out in the coming year based on an analysis of funding availability, organizational capacity and community needs. As conditions evolve, the allocation of funds and services will be directed as needed to provide the best possible outcomes over time.
Forever Home, Durham and its investments in affordable housing and housing-related assistance are part of the City’s overall commitment to serving low-to-moderate income households and communities. The City actively supports other vital initiatives including job training, business assistance, recreation programs and infrastructure improvements. The goal is to have a measurable, positive impact both in the near term and over time.
The City will be producing spending reports on a quarterly basis. Click here to access the City’s budget.
The impact of the COVID-19 pandemic on both the Community Development Department and external partners, including the need to deploy federal emergency funding with short spending timelines, affected the implementation of the Forever Home, Durham program. The COVID-19 response included funds for emergency rental assistance, developing and supporting non-congregate housing options, service delivery for residents experiencing homelessness, and operating funding for nonprofit housing partners to preserve essential affordable housing development capacity. Progress continued on Forever Home, Durham goals during this period and Community Development Department has adjusted the timeline for implementation by a year, through FY25.
Housing Units: All units associated with City-funded contracts executed on or after July 1, 2019, which is the beginning of the first City fiscal year of the Forever Home, Durham program, count toward the goals. For construction projects, final funding commitments will be made no later than FY25, with construction completion occurring in some cases after FY25. Services: All services delivered on or after July 1, 2019 count toward the goals. Services include programs such as eviction diversion, property tax assistance, minor repair and down payment assistance, and the goals will be achieved by the end of FY25.
City Council will determine the timing and amount of tax rate increases for the Affordable Housing Bond debt service annually. In 2021, City Council approved the property tax rate increase of 1.38 cents per $100 of assessed property value. The method by which the City commits the funds: City Council will approve annual budgets for the expenditure of bond funds and existing housing funds as part of the City budget process. In addition, City Council will approve the actual expenditure of City funds on a project-by-project basis, as part of the Council’s review and approvals of proposed contracts.
Based on economic models of housing development, Forever Home, Durham investments will support nearly 3,000 jobs as a result of construction, operations, and resident spending over the life of the housing created. The program will also create $130 million in contracting opportunities for minority and women-owned enterprises (MWBEs).
The water leaving the City of Durham’s water treatment plants is lead free. We test the water each day to confirm it is high quality. Lead can enter drinking water by leaching from lead pipes that connect some older homes (pre-1988) to the water system, a process called corrosion.
Lead in drinking water can also come from household plumbing such as brass or chrome-plated brass faucets that contain lead. If you think you may have lead in your water, you can request a free lead test kit by:
Too much lead in your body can cause serious health risks. The greatest risk is to young kids (especially under the age of six) and pregnant and/or breastfeeding women. Ingesting lead can slow a child’s mental and physical development, creating new learning and behavior problems. In adults, lead can cause health problems, such as increased risks of heart disease, high blood pressure, kidney, or nervous system problems. The Environmental Protection Agency and other agencies focus on reducing lead exposure due to these risks.
You can take the following steps to learn about lead in your water or pipes:
If you think you have lead pipes, you can take these steps to protect yourself and your family:
The Environmental Protection Agency (EPA) published the Lead and Copper Rule in 1991. Under this rule, Durham tests more than 65 homes built between 1983 and 1985 every three years. We most recently tested between June and September of 2022. Those results showed lead levels at the homes were far less than the detection level, with only one at the detection level but well below the EPA action level. You can review historical testing results in the annual Water Quality Reports posted on the City’s Website: https://www.durhamnc.gov/946/Annual-Reports
The Lead and Copper Rule also required the City to begin a corrosion control program, which we did in the early 1990s. Water is corrosive by nature, so by adding zinc orthophosphate and managing the pH level of the water, we lower the potential of lead leaching from household pipes and plumbing. Corrosion was the major cause of the Flint, Michigan, water crisis. Officials there decided not to add corrosion control chemicals to the city’s treated water when they changed water sources. As a result, the chemical composition of the new water source allowed lead to leach from pipes. The Flint crisis sparked revisions to the Lead and Copper Rule.
After several years of review and analysis, the EPA released its Lead and Copper Rule Revisions on October 16, 2021. Durham Water must comply with the rule by October 16, 2024. Key Lead and Copper Rule Revisions requirements are to:
Durham Water is proactively taking steps to comply with the revisions to protect the health of our customers. Our corrosion control program meets the requirements under the revisions. We do not currently know of any City-owned or customer-owned lead service lines.
Durham Water is currently working with our consultant on a materials inventory for the privately-owned part of service lines (water lines from the water meter to/into the house). We are reviewing:
We are also gathering information from state and local databases to write the sampling plan for schools and child care centers.
Once we complete the data review, Durham Water will confirm the pipe materials.
Durham Water will send all customers with “unknown” materials a flier with steps to learn the material of their line and a link to report it. After you take the steps and fill out an online survey with a photo of the line, Durham Water will review your photo. We will confirm your material or ask for more information.
Additionally, city staff or contractors will also do field visits to dig and learn the material make-up of the service line for select properties. We will not dig unless the property owner signs a right-of-entry form to let us in the yard. You will not need to be at home when the dig occurs. We will tell you the material of your service line the day of the dig via a door hanger. The door hanger will include steps you can take to protect your health. Durham Water will fill the hole back in on the day of the dig.
We are using machine learning to focus contractor digging, so that we can learn the very most about our system. If we do not reach out with a right-of-entry form, please contact [email protected] to see if you qualify for a City-conducted field verification.
If you fill out the material survey form, Durham Water will review your photo and confirm your material. If Durham Water or a contractor digs a test hole, they will tell you the material the same day via a door hanger that will include steps you can take to protect your health.
If you do not get a survey, it is likely because Durham Water knows the material of your service line. We will put an inventory map on our website by October 2023. Then, you can look up your address and learn the material of your service line. We will update the map as we learn more.
If your line is lead, galvanized requiring replacement (which may have lead) or unknown, your property will be considered in our lead service line replacement plan. Until then, you can take these steps to protect yourself and your family from lead in your tap water:
Replacing private lines is the property owner’s responsibility. Durham Water is exploring if we can use state and federal funding to replace private lines to decrease the property owner costs. Homeowner and utility/service line insurance plans do not typically cover the replacement cost.
The inventory includes irrigation and fire lines. So, we will tell an owner if their line is lead, and may ask for help learning the line material if we do not know it. In-ground irrigation systems have backflow prevention devices, so even if there is lead in the piping or fixture, it will not end up in the drinking water line.
The City adds a corrosion inhibitor into the drinking water at its two treatment plants. This corrosion control program has been in place since the 1970s, and has effectively minimized the corrosion of lead and copper household pipes.
If your home does not meet the above criteria, your chance of lead exposure from drinking water is extremely low. However, there are several tips you can follow to further reduce or even eliminate the chance.
The Durham County Department of Public Health manages the Lead Education and Assessment Program (LEAP), which offers services to increase lead education and awareness. LEAP's website has helpful information about ways you can protect your family from possible lead exposure. Visit their website, email their staff, or call 919-560-4842 for further information and assistance.
If you are a City of Durham water customer, your home was built before 1986, and you are concerned there may be lead in your home's plumbing, you can request to have your water tested for lead.
To request a free sample kit, contact Durham One Call at 919-560-1200.
After completing the necessary request form, you may then pick up your sample kit (available three business days after completing the form) at one of two locations: our Compliance Services Building at 6605 Farrington Road, or our Mist Lake Facility at 1600 Mist Lake Drive. Kits will be available for pick-up Monday through Friday, from 9 a.m. to 2 p.m. Customers should complete a request form and provide the required information so that appropriate labels and associated paperwork can be prepared and made ready. After collecting samples, customers should return them to either WRF as soon as possible for analysis.
For more information on lead in drinking water, visit
For more information on lead in drinking water, visit the EPA’s Ground Water and Drinking Water website.
The City of Durham Department of Water Management is happy to provide additional information about lead and drinking water. Please contact the department at 984-242-3012 Monday through Friday, between 8:30 a.m. and 4:30 p.m.
This project will replace deteriorating water lines that were installed in the 1930s and 1940s. Approximately 7,650 feet of water lines and 6,750 feet of sewers within the North Elizabeth Street area will be replaced. Also, existing water meter boxes will be upgraded to current standards. The project will be paid for by previously authorized capital improvement program (CIP) funds. Water line and sewer construction is anticipated to last approximately 18 months.
Construction will not occur on private properties; however, there will be pedestrian, traffic, and noise impacts throughout the North Elizabeth Street area during construction. The city’s contractor will be required to maintain access to residences and businesses at all times, though on-street parking and pedestrian access may be obstructed due to the work area or traffic detours during construction.
All property owners will be notified in advance of construction near their property; this includes any planned water service disruptions. Sound levels near active construction areas are anticipated to range between 70 and 90 decibels. Due to traffic control constraints, it may be necessary to conduct some work in high-traffic areas during weekend hours.
Due to the many existing utilities located beneath the roads in the project area, the installation of the proposed waterline will require lane and/or road closures to expedite construction. In some portions of the project area, construction will take place during weekend hours in order to minimize traffic, pedestrian, and bus impacts. Weekend work will allow the contractor to complete work that requires road closures while minimizing the impacts to traffic and nearby businesses. Sound levels near active construction areas are anticipated to range between 70 and 90 decibels.
In addition to other notifications, signage will inform and direct property owners, residents, and visitors in the North Elizabeth Street area regarding detours, changes in traffic patterns, and access issues throughout construction. Disturbed areas along roadways and sidewalks will be repaved, and lawns will be graded and reseeded at the end of the project.
Once the project enters the construction phase, existing water meters in the project area will be reconnected to the newly installed waterlines. It is possible that customers will be without water for a short duration (typically a few hours) while this transition takes place. Property owners will be notified in advance regarding any planned service disruptions.
A pink film or residue on bathroom and kitchen surfaces generally does not indicate a problem with water quality. In fact, the pink residue is likely a result of airborne bacteria present in the home that produce a pinkish or dark gray film on surfaces that are routinely moist such as toilet bowls, showerheads, sink drains, and tiles. Some people have reported that the pink residue appears in their pet’s water bowl and fortunately it has not caused harm to the pet and is easily cleaned off.
Many experts agree that the bacteria that causes this pink film is most likely Serratia marcesens, a bacteria which is found naturally in soil, food, and in animals. Serratia, which produce a characteristic red pigment, thrive on moisture, dust, and phosphates and need almost nothing to survive. Generally thought to be harmless, recently Serratia marcesens has been tied to urinary tract infections, wound infections, and pneumonia in some people.
The pinkish film often appears during or after construction or remodeling, when dust and dirt containing Serratia bacteria are stirred up. Once the bacteria are airborne, they will seek a moist location where it can proliferate. Some people have reported that the pink residue only appears during certain times of the year, especially when their windows are left open for most of the day. This type of bacteria is present in a number of environments and wind can carry the airborne bacteria or stir up dust in which the bacteria are present.
The appearance of the pink residue can be intensified by the use of activated carbon filters, which remove chlorine from the water. The absence of the normal levels of chlorine in tap water allows Serratia to thrive. Because chlorine naturally dissipates from water that is allowed to collect on surfaces, Serratia may proliferate in these areas.
The Durham Police Department has 548 sworn positions and 124 civilian positions.
You must come to the Records Unit at Police Headquarters at 602 East Main Street. Reports are available on weekdays between 7:30 a.m. and 5 p.m. You can also call the Records Unit at 919-560-4423 to get a copy of a report faxed to you.
If your vehicle has been towed, call the Durham Police Department front desk officer at 919-560-4427. If we towed your vehicle, we can look it up in the tow log and give you the tow business information. You will need a current registration and photo ID to show proof of ownership. Vehicles will only be released to registered owners unless circumstances prevent this, at which time you need to contact the towing inspector to make other arrangements. If you have a towing complaint, contact the towing inspector, Officer Wilkinson, at 919-560-4322, ext. 29173. For more information, view our
Contact Durham Police Officer Wilkinson at 919-560-4322, ext. 29173. For information, please view our
The Durham Police Department can only tow abandoned vehicles that are on the public streets or highways of our city. If the vehicle is a danger to motorists (i.e. left in the roadway) then we can tow it immediately. If it is parked out of the travel lane, we have to tag the car and send the owner a notice to move the car. If it is not moved in 7 days, we will then tow it.
The Durham Police Department holds an annual bilingual (English/Spanish) Citizens Police Academy. For more information, please visit the citizens police academy page.
Yes. Sworn law enforcement officer’s salary range is from $46,998-$62,982
No. As long as your certification is currently active.
There are two police academies a year. Typical start times for BLET Academies are February and August
We have over 450 sworn police officers.
No. There is a relocation incentive for those who move within the city limits.
The hiring process typically takes two to six months.
The number of applicants is determined based on the present vacancy levels.
Open Houses are virtual and found on the recruiting website.
All recruits must be 20 years of age by the completion of the BLET Academy. There is not a maximum age.
Yes. You are paid from the first date of employment.
The City of Durham has a take home car program. All patrol officers who live within the city limits qualify. Ask a recruiter for more details.
All recruits are assigned to the Uniform Patrol Division upon graduating from the academy. Uniform patrol officers work rotating 12-hour shifts in one of our five districts. Officers are eligible to apply to specialized units and promotions Officers with a minimum of twenty-four (24) months of continuous service as a regular sworn officer with the Durham Police Department, calculated from the date of release from the PTO program.
Certified copies of your driving record and criminal records checks from all counties that you have lived in since the age of 18. This includes out-of-state records. Driving records may be obtained from the Department of Motor Vehicles of each state a driver’s license has been held. This includes North Carolina. Criminal records checks can be obtained from the Clerk of Courts office of each county you have resided in or from the state police of each state you have resided in since the age of 18. This includes military base assignment locations in the continental United States. Certified copy of dispositions of all criminal and traffic charges issued to you or against you. NOTE: Some states require the individual to make the request from each county they have resided in while other states have agencies that can run a statewide criminal/civil check.
We must have all original documents.
Applicants are eligible for a ride along once they are entered into the background investigation phase of the hiring process
No, recruits go home every night.
Tattoos, body art or branding which is profane; depicts violence or harm; is sexually explicit or which portrays nudity; indicates an affiliation with a criminal street gang or any hate group, organization or association; would reasonably be considered prejudicial to a particular race, sex, gender, sexual orientation, religion, or national origin; covers hands/fingers, or neck; or appears on the face, ears or scalp;
Hairstyles (Male) – Hair on top of the head shall be neatly groomed. The length and/or bulk of the hair will not be excessive or present a ragged or extreme appearance. Hair, when combed, may cover no more than the top half of the ears and may extend down to the shirt collar, but shall not cover any part of the shirt collar. In all cases, the bulk or length of the hair will not interfere with the normal wear of the uniform hat. Sideburns (worn without a beard) shall not extend below the earlobe and shall at no point be more than 1-1/2 inches wide. Side burns shall not exceed 1/2 inch in bulk, and shall not flare, and shall be trimmed horizontally across the bottom. Edges must be clearly defined. Mustaches shall be neatly trimmed and shall not exceed more than one half inch beyond the corners of the mouth or extend more than 1/4 inch below the corners of the mouth. Mustaches shall not cover any part of the upper lip. Sworn and non-sworn personnel are permitted to wear a goatee or beard that is maintained at a length and pattern so as not to detract from the officer’s professional appearance. Permission to wear beards, mustaches, and goatees may be withdrawn by the Chief, at any time. Facial hair shall be neat, trimmed and maintained at a length not to exceed 1/2 inch. Beards must be trimmed above and below and shall not be permitted below the Adam’s apple on the neck. In the event of a civil emergency or standby status where there is a possibility of gas deployment officers will, at the Incident Commander’s discretion, report clean shaven. Officers will report clean shaven for annual fit testing. Sworn personnel working in undercover assignments, or specialized assignments requiring facial hair not otherwise authorized by this policy, shall be exempt from these restrictions at the discretion of the Division Commander, and the Chief. Edges must be clearly defined. Hair, beard and/or mustache will not give the appearance of being ragged, unkempt, or extreme in appearance and must permit the proper wearing of a hat. Hairstyles (Female) - Hair may not fall below the bottom of the shirt collar. Jewelry - The following items only are authorized: One wristwatch; Two finger rings of choice; Medical identification bracelet/necklace
North Carolina General Statute (NCGS) § 132-1(a) defines public record(s) as “all documents, papers, letters, maps, books, photographs, films, sound recordings, magnetic or other tapes, electronic data-processing records, artifacts, or other documentary material, regardless of physical form or characteristics, made or received pursuant to law or ordinance in connection with the transaction of public business by any agency of North Carolina government or its subdivisions. Agency of North Carolina government or its subdivisions shall mean and include every public office, public officer or official (State or local, elected or appointed), institution, board, commission, bureau, council, department, authority or other unit of government of the State or of any county, unit, special district, or other political subdivision of government.”
All records maintained by the City of Durham are public unless they are exempt from disclosure under the NC Public Records Law. If a records request is denied, the City will cite the appropriate law that allows the City to withhold the record.
A requestor may ask to inspect City records. The City will notify the requestor once the records are available for inspection and make them available at a date and time mutually agreed upon by the requestor and the City. The appointment to inspect the record may need to be broken into intervals, as not to interfere with daily operations of a department.
Most records are provided free of charge. However, requesters will be notified in advance of any charges. The City of Durham may make reasonable charges not to exceed its actual cost incurred in accessing, duplicating, supplying, or searching for the requested records. You may refer to the City of Durham Fee Schedule, chapter 10, Part 10-101 (Fees for Providing Copies of Public Records).
The City of Durham is committed to an open and transparent government. As a rule, we respond to all requests for information as quickly as possible and strive to communicate a realistic time frame. It may not always be possible to fill requests right away if the requests span various departments and/or if they need to be reviewed to see if they contain confidential or restricted information.
Questions, please contact the Communications Department at (919) 560-4123 or [email protected].
Reclaimed water is highly treated wastewater produced through advanced treatment processes that removes solids and disinfect potential pathogens. The City of Durham’s reclaimed water meets all state requirements for use of reclaimed water for beneficial uses as outlined in our permit.
Reclaimed water provides a safe alternate water source for many non-domestic uses such as irrigation and reduces demand on the City’s drinking or “potable” water sources.
The wastewater treatment and disinfection process requires four steps:
YES. Durham meets the highest standards set by the North Carolina Department of Environment and Natural Resources. Neighboring systems in Town of Cary, City of Raleigh and Orange Water and Sewer Authority have safely operated reclaimed water systems for several years with no documented public health issues.
The level of treatment of reclaimed water makes it acceptable for the following uses:
Yes, the degree of treatment required for the use of reclaimed water makes it unsuitable for the following purposes:
Reclaimed water is available from the Bulk Fill station at the North Durham Water Reclamation Facility at 1900 E. Club Blvd. Please note that only individuals who are certified to receive and haul reclaimed water use reclaimed water. Please contact the North Durham Water Reclamation Facility at 919-560-4384 or go to the City’s reclaimed water web page for more information on becoming certified.
The City of Durham provides reclaimed water from the bulk fill station at the North Durham Water Reclamation facility at NO cost to certified users.
The City services residential addresses in the City limits of Durham. This is generally any dwelling that contains four or fewer contiguous units, so most apartments and many townhome communities are not eligible for our service. If you are provided with a blue City of Durham rollout cart, you are one of our customers.
See the FAQ's in the Solid Waste – Residential Garbage and Recycling Curbside Collection section for collection specific information about recycling.
The City of Durham contracts with Sonoco Recycling in Raleigh to process all recyclables. Most local municipalities and counties either use Sonoco or Recycle America. We collect the contents of your blue cart curbside, deliver them to the City’s Transfer Station on E. Club Blvd, where it is all loaded into trailers and delivered to Sonoco for processing (sorting, and removal of unacceptable items). Sonoco has a combination of machines and people sorting the recyclables, and once sorted, they are bundled and sold to be reused/recycled. This video takes you on a tour of Sonoco’s facility: https://youtu.be/zN9BYsnVwHM
No. These rumors pop up from time to time on a neighborhood listserv or Reddit, and no part of it is true. All recyclable items that are collected are recycled. They are delivered to our recycling processor, Sonoco, who sorts, bundles and sells the recyclables to be recycled. Unfortunately, contamination is an issue though. Well-meaning residents engage in wish-cycling (throwing items in the recycling that they hope are recyclable, but that aren't). Those items have to be sorted out and that trash is then sent to the landfill at extra cost. This is why it is so important to only put recyclables in the recycling.
Durham’s City Council reaffirmed its commitment to recycling by continuing to approve contracts with Sonoco despite the financial challenges that are sometimes presented. Recycling markets can fluctuate quite a bit. Some years the City makes hundreds of thousands of dollars in revenues from recyclables. Other years, it can cost the City nearly a million dollars to have them processed. Many communities that cut recycling programs are now re-evaluating as those decisions tended to be short-sighted. There are other environmental and social factors that are part of the equation, so Durham proudly continues its robust recycling program.
Recycling can be really easy. You can, but do not have to get caught up in the granular details of what is recyclable. It's better to err on the side of not including contamination as that can actually lead to fewer items being ultimately recycled as whole loads can be spoiled at times by contaminants. Stick with what you know -- bottles, cans, milk jugs, paper and cardboard, and you'll be an extremely effective recycler!
Recycling is measured by weight. The recycling stream coming from Durham basically breaks down as follows:
Recyclables are commodities, and those values fluctuate over time depending upon the markets. As you can imagine, cardboard was in high demand during the pandemic when people were ordering deliveries instead of venturing out. It became quite valuable for a while. Aluminum is pretty consistently valuable. On the other hand, glass is in much less demand and presents other challenges to recyling processors, so generally costs money to have it recycled.
This question also sometimes comes in with the idea to move trash to every other week and do recycling every week. There are a few reasons that isn't advisable at the moment, but we keep performance measures and evaluate all programs continually. We can promise that the idea of garbage collection every other week sounds much better than it actually is, especially in the summer months. Currently, Durham residents produce an average of about 1,500 pounds of garbage per household annually, and about 400 pounds of recycling annually. Residents can recycle all they want as we will provide up to 4 recycling carts for free. It would cost a significant amount to buy additional trucks and hire additional personnel and would provide little to no return. The environmental harm from running the additional vehicles would far outweigh any slight incremental environmental benefits that would be realized from higher collection frequencies. Residents can help by ensuring that boxes are broken down and flattened, plastic bottles, jugs and milk cartons are flattened and so on, to make best use of the space in their recycling carts.
Recycling in commercial enterprises is important because commercial waste makes up about 40% of total municipal solid waste. Business and industry operations generate recyclable materials in many areas, such as offices, cafeterias, supply stores, shipping or warehouse units, print shops, and production areas. Many businesses are already enthusiastically collecting recyclables in high-profile programs, while others are just beginning. Collecting recyclables costs money, but it also saves money by reducing the volume of waste that have to be disposed.
This could be as simple as getting a few recycling containers with instructions for employees. Although the City does not collect commercial recycling, there are companies in Durham that do. A simple web search will turn up some companies that you can explore contracting with to take your recycling. You may also obtain assistance from the State’s Department of Environmental Quality at: NC DEQ: NC DEQ
To ensure access to the sewer line for maintenance activities like inspection and cleaning, it is necessary to clear trees, brush, and even tree roots from these areas. This clearing also enables the City to swiftly reach these locations with its equipment in case of emergencies and minimize the potential impact of an SSO. Tree roots can damage sewer lines and cause blockages and broken pipe, which can lead to Sanitary Sewer Overflows.
The City of Durham is not obligated to replant vegetation if it obstructs future access to the easement. However, after clearing the easement, damaged areas will be properly graded and either mulched or seeded with grass. The easement will then be maintained as needed to ensure continued access. Per the language in Durham's Declaration of Rights and Privileges of the City of Durham in Certain Sanitary Sewer Easements:No one may create or construct, in, on, over, under, or through the strips of land, any structures, fill, embankments, plants or flora of any kind of size, encroachments of any nature, obstructions of any nature or improvements of any nature, provided that the strips of land may be cultivated if the cultivation does not interfere in the opinion of the City with the rights and privileges otherwise in the City pursuant to this easement. The City shall have the right to clear the strips of land and to keep them cleared of structures, fill, embankments, plants or flora of any kind of size, encroachments of any nature, obstructions of any nature, and improvements of any nature. Nothing herein shall obligate the City to replace anything, including but not limited to plants and flora of any kind of size, that it clears in exercising privileges and rights in the City pursuant to this easement.
Removing trees in non-emergency situations in a controlled safe environment saves valuable time during emergency responses, such as SSOs. Providing Durham Water staff immediate and safe access to these areas eliminates the need to clear the easement at the time of response.
Our objective is to ensure 100% accessibility for maintenance work within all easements. Clearing is prioritized based on maintenance records for specific areas and whether SSOs have been a recurring issue.
In most cases, yes. However, Durham Water's staff will discuss the treatment of "boundary trees" situated along the edge of the easement with the property owner. These trees can remain in place until the sewer main is replaced by the City, provided the following conditions are met:
No, existing fences or sheds are not grandfathered and allowed to remain. However, where feasible, Durham Water will collaborate with property owners.
Smoke testing is a routinely used procedure during which smoke is forced into a gravity sewer line using a fan or blower at low pressure. If there are any holes, cracks or other defects in the sewer line, smoke will seep through and visually identify the problem area.
The smoke that is introduced is non-toxic to humans and animals. It does have a slight odor and is white to gray in color but it will not create stains. Smoke used in smoke testing is not a fire hazard. If you do come into contact with the smoke, please wash affected areas with soap and water.
Bulky items are picked up by request only and can be scheduled here. If you have any difficulty using the scheduling system, you can email us at [email protected] or call 919-560-1200.
Items are picked up mechanically using a special "boom truck". Please follow these guidelines for safe collection:
There are certain items that are prohibited from curbside collection, including:
These items should be disposed of at the City's Waste Disposal and Recycling Center, 2115 East Club Boulevard.
The City only provides curbside bulky item service to solid waste customers. If you have a City provided garbage cart, you are most likely an eligible customer. If your property has a dumpster or is collected by a private company, we do not provide bulky item pickup there. If you live in a townhome community that is serviced by the City, make sure bulky items are set out in an accessible place, clear of any obstructions and on the curb of a road that is large enough for our vehicles to navigate.
Yard waste customers are entitled to two (2) free bulky brush pickups per year as part of their paid subscription service. Put in a request online or call 919-560-1200 to set up a bulky brush collection. Your bulky brush must not exceed 4 cubic yards, which is approximately equal to one average size pickup truck. Excess debris is subject to additional charges that must be approved by the customer before collection will be made. Learn more about yard waste service.
Non yard waste customers are charged for bulky brush pickups. After receiving your request, we will send someone to estimate the cost and get your approval before removing the brush.
Television collection is by request only and handled separately from bulky item requests. See details and make a request on our Television Collection webpage.
The Waste Disposal and Recycling Center is located at 2115 E. Club Blvd. The hours of operation are:
Monday - Friday: 7:30 a.m. - 4 p.m.
Saturday: 7:30 a.m. - noon
The facility is closed on most holidays.
Commercial vehicles can deliver mixed solid waste to the transfer station for a per-ton fee. Commercial yard waste is also accepted again with a per-ton fee.
Residential vehicles pay a flat rate to hand unload garbage, and residential yard waste is charged a flat fee as well.
Household (residential) hazardous waste is accepted free of charge. No commercial hazardous waste is accepted.
Other services include: scrap tires, appliances, recycling, electronics and scrap metal drop off.
The best way to find out rates is by checking our website. There are various rates for various services.
No. Staff are present to direct customers to the proper places to unload their materials and ensure only the correct items are being unloaded. They are not responsible for helping to unload your materials and it is encouraged that you bring help with you if you feel you will need it.
Long lines and wait times are simply a product of customer volume. Current traffic studies done by staff show that M-F from 7:30 to 9:00 AM and 11:00 AM thru 2:00 PM seem to be the heaviest times and all day Saturday (7:30-12:00). Other delay reasons are the weigh in-weigh out process or the customer may want to change payment type, which can slow down the process. Staff does its best to help direct customers around to speed up the process and we are currently installing an additional scale to help with the volume. Safety of staff and customers is always our highest priority.
Customers are required to weigh in. While on the scale, the software is capturing the vehicles total weight and notes are being made about the load (material type, County of origin, etc.) The customer is required to leave their credit card and ID with the scale operator until the unloading process has been completed. They will then proceed back to the scale they started at and the empty weight is subtracted from the original weight to get the net weight of the materials disposed. This net weight is how the charge is applied. The scale will then use the credit card to pay for and complete the process.
Use our convenient ReCollect tool online and/or the Durham Rollout app for Apple or Android to keep track of your collection days. You can sign up for reminders and service alerts, view and print a calendar, look up how to dispose of a particular item, request a bulky item pickup, and even play a waste sorting game to test your knowledge!
The Department of Solid Waste Management has 65-gallon carts and 96-gallon carts for single family homes. The 65 gallon garbage carts are ideal for individuals, small families and those who are dedicated recyclers and/or composters.
All carts should be placed at the curb before 5 a.m. on your scheduled collection day. Leave a minimum of three feet between carts. If carts are placed too close to each other, they are likely to be knocked over while the cart is being serviced. The City will not be responsible for damaged property if carts are obstructed by objects and/or will not be serviced.
Place a request with Durham One Call online or by calling 919-560-1200 to make a request for repairs or replacements. Place the broken cart at the curb on your day of collection so it can be serviced. The cart will not be serviced if it is not at the curb. Occupants will be charged a fee to replace carts damaged by fire, vandalism, vehicle damage, or other negligent acts.
Garbage: Solid Waste Management will service a maximum of 2 garbage carts for non-exempt residents, and 1 garbage cart for exempt residents. The 2nd cart is leased at an additional annual fee of $18 per year.
Recycling: Residents are permitted up to 4 blue carts at no extra charge.
Pricing is subject to change.
There are a number of reasons that we might not be able to complete a collection. If you met all of the requirements below and we missed you, please report a missed collection and we will attempt to make it up before your next collection day. The best way to know for sure if to sign up for our convenient service alerts: Find Your Collection Day / Holiday Schedule / Calendar | Durham, NC (durhamnc.gov).
1. Be sure your cart is at the curb no later than 6 am on your collection day. Best to put it out the night before.2. The cart must not be obstructed. It must be a safe distance (generally 3 feet is good) from other carts, parked cars, mailboxes, fences, utlility poles, and any other property that could be damaged by a mechanical arm during collection.3. Your street must be accessible. Road closures are generally rare but do happen for water main breaks, street maintenance, etc.4. If this is a holiday week, collections are usually pushed back one day. You can sign up for collection reminders or use the Durham Rollout app to have access to your address' collection schedule.5. Sometimes we have personnel and / or vehicle issues that prevent us from completing routes. If you sign up for service alerts, we notify you when this happens on your route.
We do offer free Bulky Item curbside pickup up to once per week for 3 items or less per pickup. You can get more information about what is eligible for pickup and schedule a day for your collection online.
Residents should take items to the Waste Disposal and Recycling Center at 2115 E. Club Blvd for proper disposal. Weight of the items will determine the cost of disposal. Solid Waste Management will not service any carts containing construction or non-household items. This includes materials such as carpentry, doors, windows, and cabinets.
Most apartment complexes and townhome communities are considered multi-family properties and are not serviced by the City. Contact your property manager to find out about waste collection for your particular home.
You can find the forms you need on our website.
The fee is currently $90 per year. If you are a City water customer, it is charged monthly at $7.50 per month. Well water customers are billed $90 at the beginning of the fiscal year. This includes leasing the cart and receiving the curbside collection service. Additional carts are also available for $1.50 per month, or $18 per year. When residents sign up, it is for the full fiscal year (July 1 - June 30).
Yard waste customers are also entitled to two free bulky brush pickups (scoops) per year ($40 value), and generally get preference with Christmas tree collection.
Use our convenient ReCollect tool online and/or the Durham Rollout app for Apple or Android to keep track of your collection days. You can sign up for reminders and service alerts, view and print a calendar, look up how to dispose of a particular item, request a bulky item pickup, and even play a waste sorting game to test your knowledge!
Note that weekly yard waste service is not guaranteed as weather and other circumstances beyond our control can affect our ability to perform collections in any given week. We will work with you to get all of your yard waste collected though.
Solid Waste serves about 80,000 households city-wide. About 22,000 of those households choose to have yard waste service. Many areas of the City don't have much tree coverage or need for yard waste services so this program is optional. Providing carts and yard waste service to every household city-wide would require a significant investment in more trucks, drivers and collectors and would be wasteful. This program is optional and self-sustaining, providing services as efficiently as possible.
There are a number of reasons that we might not be able to complete a collection. If you met all of the requirements below and we missed you, please report a missed collection and we will attempt to make it up before your next collection day. The best way to know for sure if to sign up for our convenient service alerts: Find Your Collection Day / Holiday Schedule / Calendar | Durham, NC (durhamnc.gov). Please note that refunds or credits are not given for missed collections.
1. Be sure your cart is at the curb no later than 6 am on your collection day. Best to put it out the night before.2. The cart must not be obstructed. It must be a safe distance (generally 3 feet is good) from other carts, parked cars, mailboxes, fences, utlility poles, and any other property that could be damaged by a mechanical arm during collection.3. Your street must be accessible. Road closures are generally rare but do happen for water main breaks, street maintenance, etc.4. If this is a holiday week, collections are usually pushed back one business day (Friday customers moved to the following Monday). You can sign up for collection reminders or use the Durham Rollout app to have access to your address' collection schedule.5. Sometimes we have personnel and / or vehicle issues that prevent us from completing routes. If you sign up for service alerts, we notify you when this happens on your route.
The Department of Public Works runs street sweepers to keep streets clean and items out of the storm drains that should not be there. However, to provide full leaf collection city-wide would require more specialized equipment that is very expensive to not only purchase, but to maintain. Those machines suck up everything and have been known to pull in small animals as well. Much of the detritius under the leaves can damage the machine. Most cities that have decided to use this method of leaf collection now regret it.
Our collection trucks deliver yard waste to our yard waste facility on E Club Blvd, where it is ground up on site and composted by Atlas Organics with biosolids from the North Durham Water Reclamation Facility. This compost is sold commercially, so you can feel good that your yard waste is being used to improve soil.
One of the community goals in Walltown is to improve environmental sustainability, something that aligns very well with composting. Since this is a pilot program, we also wanted to select a region of Durham that was representative of the demographic makeup of our city.
If you are interested in participating in the pilot please complete this survey today. No experience is required! Once we have 100 households ready to begin, we will reach out with information to get you started.
Not a Walltown resident? If you are interested in future pilot programs, you can provide your contact information here and we will notify you when future opportunities occur.
Food waste can be as much as 30% by weight of items that get disposed of as garbage. Did you know that food waste is the primary source of methane at landfill sites? Composting diverts food waste from the landfill and reduces greenhouse gas production. Food waste not sent to landfill can be composted to create a valuable soil amendment. The City is already collecting food waste as garbage. The pilot program will instead collect it in a different truck and deliver it to our composting contractor, Atlas Organics instead of it going to disposal in landfill. Composting is the natural process of recycling organic matter, like food scraps, into fertilizer that feeds soil and plants.
Once 100 households sign up, we will start our 12 week pilot program.
Throughout the pilot, our team will work to quickly respond to questions and listen to ideas so that we can make this the best program it can be for the Durham community. Our goal is to learn from Durham residents what works best for them before we expand the collection program beyond 100 households.
We are working with our partners Atlas Organics who will receive and process your food waste to turn it into rich compost that can be used in vegetable beds, parks and gardens. To learn more about Atlas Organics you can click here.
At the end of the 12 weeks, each participant will be asked to complete a final survey because your feedback is valuable and we want to know your thoughts on what worked, what didn’t work and why. Your input will help determine if this type of program can be offered to more neighborhoods and what types of resources will be needed to make that successfully happen.
Help us design this program to divert food waste from the landfill. Click this survey today to sign up. Remember, no experience is required!
Phone: 919-560-4974 ext. 29533
Email: [email protected]
3022 B Fayetteville St
Durham, NC 27701
If your outdoor event requires the temporary closure of a City street or sidewalk, you must obtain a special event permit from the City of Durham.
Permit applications are due either 60 BUSINESS or 15 BUSINESS days before the event.
If you can answer "yes" to any of the event characteristics below, your application is due 60 days before the event.
If you cannot answer "yes" to any of the event characteristics below, your application is due 15 days before the event.
While not required, it is highly recommended to have the following forms and permits submitted (if applicable):
If you cannot complete any of these forms (that apply to your event) before submitting your special event permit application, please notify [email protected] with your complete permit or form
Availability is subject to the schedules of preexisting programs, events, classes, and other activities.
Those interested in hosting a special event in a DPR facility must apply for a DPR use permit for the facility through DPR directly (see https://durhamnc.gov/2867/Rentals).
The application fee and damage deposit must be paid in full. For more information, contact [email protected] or (919) 560-4355, ext. 27202.
Please note that for some events in DPR facilities, a special event permit is also required. The purpose of the DPR use permit is solely to give permission to use the designated facility.
Please keep in mind that DPR facilities are public facilities and must be open to the general public; therefore, the use permit does not guarantee exclusive use of the public space.
To obtain an ABC permit, please contact Officer Wilkinson, Durham Police Department, 919-560-4322, ext 29173 or [email protected]
Once an application is turned in, it takes about 3-4 weeks to obtain a permit.
The need for security and other police services will be determined and enforced by the City of Durham Police Department for all events. (Depending on the size and nature of the event, police services may include security, traffic control, parking direction, route layout, etc.)
For events on public property at which any type of alcohol will be served, Event Coordinators are required to hire off-duty law enforcement officers (e.g., Durham Police Department officers, Durham County Sheriff’s deputies, etc.) as event security.
If you choose to hire Durham Police Department officers for your event, you are responsible for contacting the City of Durham Police Department Secondary Employment Coordinator at (919) 560-4322, ext. 29183 to schedule the officers for your event.
Fees are due by cash or check within 15 days of the event.
More information is available on the City’s website at https://durhamnc.gov/190/Secondary-Employment-Information.
In the event of cancellation, it is the Event Coordinator's responsibility to cancel event security 72 hours prior to the event. Failure to do so will result in the Event Coordinator being responsible for full payment to the security officers at the Police Department's established minimum rate.
If the Event Coordinator wishes to use receptacles provided by the City, a Cart Request Form must be submitted 3 weeks prior to the event. Event Coordinators should contact the Solid Waste Department at (919) 560-4186 or reference the Resources section on this webpage for the required form to submit.
More information on the number of carts recommended per number of attendees and the associated fees are found in the Special Event Guidelines document.
The SERT is the Special Events Review Team. Large-scale, complex, or new events may be subject to additional review by the SERT before their event permit is approved.
The goal of the SERT is to assist the event organizer in ensuring that they have considered or acted on all necessary processes, applications, and components necessary to put on a successful event. The SERT is not a governing body and their goal is not to deny your application.
Durham's Office of Economic and Workforce Development has put together a guide to walk you through the process of registering and operating a food truck within City limits. You can find the guide at this link
Please use Durham One Call to report basin obstruction, ditches in need of cleaning or maintenance, or drainage problems on private property: Durham One Call.
Contact Durham County Tax Administration at 919-560-0300 or visit the Durham County Stormwater Utility Fee webpage.
Contact Durham One Call at 919-560-1200 to have your billing frequency changed to either monthly or annual.
Contact the Development Services Center at 919-560-4137, option 3 or at [email protected].
View your property on the Stormwater Utility Fee Map online. If there are significant differences between the impervious area recorded online and what is actually on your property, please contact Durham One Call at 919-560-1200 or submit a Stormwater Appeal form online.
Stormwater is rain or melted snow that does not soak into the ground. This water flows over the ground into storm drains, ditches, and other channels that flow directly into creeks, rivers, and lakes. Stormwater is not treated to remove pollution.
The stormwater utility fee is not changed by the amount of rain that falls or property tax value. The fee is based on the amount of runoff potentially created by impervious surface on the property. It is similar to fees paid for water/sewer service, trash collection, or electricity.
Annual stormwater utility fees are generated once per fiscal year between July 1 and June 30 the following year. Monthly stormwater utility fees are billed along with your water and/or sewer charges once per month. For stormwater only accounts, monthly bills are generated on the last workday of that month.
The property owner is ultimately responsible for paying the fee. Property sales and stormwater billing accounts are reviewed and updated on a regular basis. Please contact Durham One Call at 919-560-1200 if responsibility has not been updated after four weeks following a change in ownership.
Tax exempt organizations still have to pay the stormwater utility fee. The stormwater utility fee is similar to fees paid for water and sewer service, trash collection, or electricity. All developed land in the city, whether public or private, is billed based on the impervious area on the property. The City of Durham even pays a stormwater utility fee for the impervious area at its facilities.
Properties outside of Durham city limits are billed under the County's requirements and are not billed by the City of Durham. For more information about stormwater utility fees for properties in Durham County and outside Durham city limits, contact Durham County Tax Administration at [email protected] or 919-560-0300.
The amount of impervious surface on a property is the single most important factor affecting the amount of water flowing off a property, how quickly that water flows off a property, and the amount of pollution picked up by the water from that property. Because of this, basing stormwater utility fees on the impervious area on a property is one of the most common methods used to determine stormwater utility fees.
An impervious surface is a hard surface that does not let water soak into the ground or greatly reduces the amount of water that soaks into the ground. For more information, please visit our Impervious Surface page.
The amount of impervious area on your property is determined through the use of a geographic information system (GIS), aerial photos, and satellite imagery. Images are taken of Durham that show the impervious surfaces on each property. A computer program is then used to calculate the amount of impervious area on each parcel. To view impervious area on your property visit the Stormwater Utility Fee Map.
Some older cities have a combined sewer system that treats rainwater with their sewage. The problem with sending rainwater to a treatment plant is that that there is just so much of it. For example, if one inch of rain falls on Durham that is almost 2 billion gallons of water. Durham has 2 wastewater treatment plants that are each permitted to treat 20 million gallons of wastewater per day. At that capacity the city would need 90 treatment plants to handle 1 inch of rain. Cities with combined sewer systems often have sewer system overflows with heavy rains. This releases bacteria, pathogens, toxic chemicals, and debris into the environment.
Currently the city uses other methods to treat stormwater that include practices such as stormwater wetlands, bioretention areas, and vegetated buffers. The cost of adding such items to a site after it is developed is about $50,000/acre of impervious area. These high costs to remove pollution from our stormwater are why it is so important to prevent the pollution.
No, there is no specific store that is necessary for the rebate. As long as the toilet is an HET on the EPA’s WaterSense list, a customer can buy it from any retailer, even online, but we do need the original invoice(s) or sales receipt(s) sent in with the application. The Department of Water Management advises customers to keep a copy of the sales invoice(s) or receipt(s) for their records.
In addition to a completed and signed application form (PDF), residential customers must submit:
Non-residential customer may become eligible if they receive an evaluation through our partnership with Waste Reduction Partners. The evaluation must recommend replacement of toilets as an efficiency measure and must occur before the replacement is performed. Please contact Water Efficiency staff for more information.
Contact the Towing Inspector, Officer Wilkinson at [email protected] or 919-560-4322, ext. 29173.
Present a doctor's note to the Department of Transportation (4th floor City Hall).
The requestor will need to submit a request to Durham One Call and Identify the item as “Traffic Sign Request.” The task will be automatically assigned to the appropriate staff and reviewed. Staff will follow up with the requestor.
The requestor can appeal a parking ticket by submitting it online.
Contact Durham One Call by submitting this online form or calling 919-560-1200.
You may submit through the Durham One Call app for Apple or Android using the “Other Concern” category.
To report a problem with a street light, put in a. Once on the page, use the drop-down menu to select streets and sidewalks, then choose Signal Traffic repair.
Lost and found is located on the left of the information desk at Durham Station. Riders can also call 919-485-RIDE (7433) to report an item missing. However, GoDurham is not responsible for lost items; we can check if someone turned your lost item in.
A bill is estimated when we are not able to get an actual meter reading. This could be due to a meter that’s damaged, isn’t transmitting data, or is inaccessible due to surrounding debris or vegetation. An estimated bill is based on the most recent water-use records for your account. However, if you had a leak or used more water during the summer months, that would not be reflected in the estimated bill you receive. This is what occurred in 2019, when a number of accounts were estimated for an extended period of time.
Your bill will say “this is an estimated reading” right below the amount due on the left hand side. If your bill is marked estimated for more than two months in a row, please consider contacting the Department of Water Management through Durham One Call at (919) 560-1200.
Staff generally review six prior months’ usage to determine the estimated usage for your account and then apply the established water and sewer rates.
You are responsible for paying your bill every month whether it’s based on an actual meter reading or an estimate. The Department of Water Management has more than 95,000 customers. With that many meters to read, a small number each month may have issues. Rather than hold the bill for the next cycle, we send an estimated bill until the issue is resolved. This way, your estimated bill reflects your normal usage and you are not caught off-guard the following month with a double bill.
If your estimated bills exceeded your actual water use, we will credit your account. No further action on your part is required.
Sometimes a customer uses more water than estimated, sometimes less. Even when we can’t access your meter, it keeps recording water use. At this point, we have reviewed the meter readings and your actual records and verified that you used more water than we estimated. What you see on your bill is a charge for that water. Yes, you are required to make payment in full.
Based on City Council’s recommendation in response to this event, you will not be retroactively billed beyond a six-month period. This recommendation applies only to cases when the City is considered responsible.
Your water meter measures how much water you use. Even if the readings aren’t being transmitted properly, the meter continues to measure usage. We review those measurements, compare the actual water used to the amount paid for through estimated billing, and charge the difference.
You can submit a service request through our online portal via the Durham One Call Page on the City’s website at https://durhamnc.gov/1439/Durham-One-Call. Click on the “Place a Request” button; scroll down to “Water Management” on the left hand box and click; then select the “Miscellaneous Water Billing Questions” option, complete the form with your address, account number, and question; hit “Submit.” You can expect to hear back within 3 business days.
Contact Public Works Water and Sewer Engineering Services 919-560-4326.
Contact the Engineering Services workgroup at 919-560-4326.
This project will evaluate and replace aging water mains and other utility infrastructure that was installed in the 1920s in the project area.
Approximately 12,000 linear feet of water mains will be replaced within West Club Boulevard, 9th Street, Carolina Avenue, Oakland Avenue, Oval Drive, and Englewood Avenue. The project may also include storm drainage rehabilitation and sanitary sewer main rehabilitation following field investigations.
The project will be paid for by previously authorized Capital Improvement Program (CIP) funds.
The field investigation portion of the project will take approximately six months.
Field investigation personnel will work primarily within the existing public right-of-way, but will also access front yards to survey the location of water meters, sewer cleanouts, sidewalks, trees, etc. The City’s contractor is required to maintain access to residences and businesses at all times, though some on-street parking may be temporarily obstructed during field investigations.
This project will replace deteriorating waterlines that were installed in the 1930s and 1940s. Approximately 5,600 feet of waterlines within the West Main Street area will be replaced. Also, existing water meter boxes will be upgraded to current standards. The project will be paid for by previously authorized capital improvement program (CIP) funds. Anticipated waterline construction duration will be updated following completion of the site review phase of the project.
Construction will not occur on private properties; however, there will be pedestrian, traffic, and noise impacts throughout the West Main Street area during construction. The city’s contractor will be required to maintain access to residences and businesses at all times, though on-street parking and pedestrian access may be obstructed due to the work area or traffic detours.
In addition to other notifications, signage will inform and direct property owners, residents, and visitors in the West Main Street area regarding detours, changes in traffic patterns, and access issues throughout construction. Disturbed areas along roadways and sidewalks will be repaved, and lawns will be graded and reseeded at the end of the project.